We had a very sick cat with a large access and blood infection (septicaemia ) When we contacted the Pawsitive office to get the vet to see our cat which she had looked after for yearly checks for 7 years we were delayed by the receptionist who said she would talk to the vet and return our call. She did not! When we called back we were told to give this cat who was not even able drink as he was so sick, honey and water. In disbelief I asked to speak to the vet who stated she was leaving the office in 5 min and if I could not be there in that time limit I was out of luck. We had originally phoned so we would have had lots to time to get there but all the delays made it impossible . Note the receptionist never at anytime phoned us. The lack of concern over a very sick animal that she knew, the fact that she did not even bother to suggest alternative care if she could not provide it and callousness which which we were treated with a very sick animal led us to believe this is not the place to take you pet if it truly needs care. We went to Fairfield vet hospital and got excellent urgent care I highly recommend Fairfield vet hospital Avoid Pawsitive if you care for your pets wellbeing!

Dr. Moira and her team of compassionate care givers provided excellent advice and provided sound medical treatment for a number of years and ailments and particularly at the end of life for my beloved pet.