My partner and I had a similar experience as Justin, not one but two of our beloved animals past away that night. I am only grateful for one thing, my poor baby didn't suffer long we happened to be about 5 minutes away from this clinic which was a ghost town when we arrive on Mon. Sept. 16th about 1:30 am. The receptionist though calm and soft spoken was only concerned about payment. The doctor and other staff were only present in passing not one person offered any empathy. No sorry for your loss, nothing. The doctors bedside approach sucked! Why are you in veterinary medicine if you cant show some compassion for your clients loss. Most people care for their animals like their own children. Maybe a workshop in grief counseling could make the difference in your next 2 am emergency. We were a wreck driving home even if it was 5 min. away. And for the money we did pay, (I shudder to think if we may have not had enough funds what might have happened) no one despite all the information we left them with gave us a follow up call to see how WE were.

First off I'm saying "good" because my animal is being professionally taken care of. Aside from that my cat was DYING. She had probably only a few more minutes left to live and they were so much more concerned in getting paid first. My wife is currently unemployed and I'm undergoing training to get deployed to AFGHANISTAN. I'm not constantly available to do whatever is needed but they required us to sign up for some care credit bs and it was so complicated and stupid. All the while our cat which we love so much as if it were our child was dying with her entrails coming out of her They refused to start operating until payment was made. Such a horrible thing to do to an animal to make them sit there and die because you are so much more worried about money. Needless to say once payment was made they immediately started operation and our cat was taken care of. But unless you have a carecredit account, if your animal is within minutes of dying DO NOT GO HERE!

Friendly. Polite. Caring. & up front about cost unlike some vet offices. Can't ask for much more.