Today started out like most Sundays ....relaxed, family day until our 9 month old puppy"Buddy" was seriously injured. We have never been in a situation like today thank God. We had no idea where to go on a Sunday so we turned to GOOGLE....We found the Animal Emergency Clinic-Victorville (Ridgecrest Business Park) was open and took our Buddy there. What we experienced was nothing short of cold and callous. The cold-war attitude front desk lady had no immediate concern for our situation her number 1 priority was establishing MONEY and How much of it we had . She started throwing out figures into the thousands IMMEDIATELY without assessing our injured Buddy. We of course left quickly realizing this was a place more concerned on how much money they could cash in on instead of doing a simple assessment and being the Veterinary professionals realizing we were in a panic mode for our family pet. We had phoned friends and were reminded of PETS MART-Banfield Pet hospital in Apple Valley off bear valley rd....so we quickly took Buddy there. Unbelievable the difference...as soon as the nurse saw Buddy she immediately brought him in started oxygen and #1 goal was stabilizing Buddy. The Doctor who left for lunch was immediately called back...They treated Buddy with compassion and true care...Once the situation was settled they of course gave us our bill and set us up with what possible fees we were looking at for BUDDYS RECOMMENDED continued care along with solutions. Its sad that the Animal Emergency Clinic-Victorville ( Ridgecrest Business Park) is only worried 100% about money hopefully those who read will avoid this establishment and seek care for their beloved pets from places like the Banfield Pet Hospital located in Pets Mart off Bear Valley Rd.. Buddy will need surgery and it will be costly however I am glad to give my hard earned money to Experts in the Veterinary field who exhibit true care and compassion for animals...

The staff is personable and knowledgeable. They're patient with my lovely, sometimes rumbustious, Labrador Retriever mix. I can call in with any questions I have and the staff is more than willing to answer them. Dr. Andrew Scott is friendly and is willing to answer any questions, no matter how odd they may be. Though at times he seems a tad bit tiered, he's always patient and careful when treating my dog.