REALLY BAD Experience! Well, TWO bad ones. As we were walking in one early evening carrying our dog that broke her leg, a lady (that looked like she was so sad) was walking out with a very sweet German Shepard, whimpering, with it's back leg dangling bad, obviously broken too. What a BIG Mistake we made going to VCA Big Bear! Noelle Thomas (vet, avoid like the plague!) wrapped our dog's leg up tight and told us that she would see us in two weeks. We were charged almost SIXTEEN HUNDRED DOLLARS! Four days later our dog was eating her foot, the leg was dead and gangrene had set in! We then took her to another vet down the hill, and at the cost of $3,500.00 had to have her whole leg amputated! We now have a beautiful 2 year old dog with three legs because of their negligence and GREED! She should have sent us to real Orthopedic Surgeon to have the leg pinned and fixed properly! The place was dead and we were money walking through that door! Tried to get my $$$$$$ back by taking Lily to them to now show them her three legs (Noelle ran to the back, what? embarrassed?) and the manager and another "know it all" vet, (Hough pronounced HO (male) fought me and told me that he "DIDN'T EVEN CARE" that my dog had to have her leg amputated because of lack of proper care there. It was an awful, AWFUL experience at that VCA run (for major profit!) place. Oh? And the lady that was walking out with her dog whimpering behind her, with the broken leg? Big Bear VCA Hospital wouldn't treat the dog because the lady did not have EIGHTEEN HUNDRED DOLLARS to pay UP-FRONT! (Noelle the vet told us. "Tooo bad," she said.) So they let that lady walk out the door with that sweet Shepard and it's broken leg. Where is your compassion VCA Lakeside Animal Hospital??? Huh??? Looking back, I could have taken both her and our dogs to a vet down the hill and paid for both, been out the same money and have two healthy dogs all better now. I often think of that lady and what she did with her dog... If you can, from my heart to my mouth to your ears, please STAY AWAY from that place. They act sooo nice and caring until they do something wrong that you question, then it's like they don't even want to know you. Especially when it comes to money. They cared more about losing THAT than they did for the well being of my wonderful baby black Labrador. Going there was a very bad experience for us.