Absolutely horrible. Please take your pet to a regular vet. I have dealt with them for 3 years, rude receptionist and even RUDE manager Dianne Mathews. The "nursers" lied to me three times about my dogs wellness plans and when I complained to her she said she isn't going to do anything about it because I cursed at her. She blatantly said even though the mistake was at their end she wont do anything for me. They cost my boyfriend an Hour of works pay and she is so nonchalant about it. I have caught her several times been rude to customers and rolling her eyes behind their backs, talking about them in-front of other customers and no body does anything about it. So if you like rude receptionist and unhelpful and down right nasty managers this place is for you.

have an older dog that I had been taking to Dr. Mark Rigoni at the nearby Southern California Veterinary Hospital where I was really UNHAPPY with the service. I found Banfield on Google and their "free first appointment" coupon. It was 6:30 on a Saturday when I called them, and EVEN THOUGH they close at 7PM when I explained my dog was really suffering they said to come in. After a quick examination, they said my dog had a lot of fluid in his lungs and because I had been planning on putting him down anyway they gently suggested maybe now was the time. With tears in my eyes, I said good bye to my friend and he died in my arms being petted eating cookies. The staff there was unbelievably compassionate and even adjusted my bill as a courtesy. They won me over, and I will definitely be taking my other animals there. If you don't go here, at least DON'T go to Southern California Veterinary Hospital.

I have nothing but good things to say about this place and the people working there! I brought my kitten for an exam and I felt there was a genuine concern about her ailment... The Nurses are incredibly sweet and go out of their way to make the situation easier on both the pet and the owner. (Thank you Vanessa!)

I Trusted my pets life in their hands and he died and they were never upfront about the seriousness of my pets illness they were only concern about making money I spent over a 1000 dollars and all I got was my best friend in ashes. I felt like they stole my money and killed my friend. Go somewhere else!!!

I took my cat there for the first time. The vet and the technician did not know how to handle my cat. Brought the cat home without an exam. Took my cat to another vet and they could examine her and give her shots without any problem. Take your pet to a place where they know what they are doing!