This facility left an IV in my dogs paw under gauze taped aroung top side of paw and didnt even mention it at all when I picked him up. I certainly expected more after the 5.5 hour ordeal and some $500.00 later. Thank the good Lord that my dog made it. Too bad they are the ONLY animal Emergency Clinic around for 50 miles. Very unprofessional and shotty. By the grace of God I hope I never need to take another animal there again. My sister took her dog there after she was hit by a car late at night about a year ago. Unfortunately they were unable to save the dogs life who passed away at the clinic. My family specifically asked for the remains of the animal of course to put to final rest & closure and agreed to have clinic hold the animals body for 2 days so they had time to come up with money to bury pet . When they actually arrived the very next afternoon to pick up their lifeless beloved pet they were told that the dog was no longer there because it was disposed of in the wrong container of unwanted dead animals which had been previously picked up that morning and already gone. The staff called police on my family after they became upset because the staff showed no empathy nor made any effort whatsoever to locate, find or return animal. The staff refused to issue refund or appology. Police told family to leave premises and file civil action against facility or face immediate arrest and be taken to jail.

This place is a rip off, my dog was bleeding badly from a cut on his paw, this place took 1 minute to look at him and told me it would be $600 to put a few stitches in, I told them I did not have that much money and asked that if they could help him I would give them everything I had which at the time was about $300, I pulled the money out of my pocket and begged them to help my dog, they told me there was nothing they could do for him unless I paid the $600 in full. We left, they have been sending me a bill for an emergency exam at $80, we werent in the place for more than 10 minutes and they want me to pay them after they refused to help a hurt animal, they dont care about your animal just your money. I wouldn't take my dog back there if it was the last place on earth. Follow up. After receiving the bill month after month I decided to call and let them know I was not going to pay, the lady that answered the phone was unfriendly and rude before I told her my reason for calling, she then went on this 5 minute long pat on the back speech of how well they do and how great their clinic is and then hung up on me. I hope nobody takes there animal here. Do your self and your pet a favore and find a place that cares about animals.

Absolute rip off. They didn't help answer any of my questions and charged me $700. The most unfortunate thing was they didn't help my dog he came in the same way he left. I recommend any other animal hospital but this one.

Took our 7-year old Basset in at 2am for labored breathing and obvious pain. Staff was efficient, attentive and very helpful. The cost was better than I expected for emergency care. We pay for these kind of services because we love our dogs. The best in the I.E.

Drove from Moreno Valley just to be told they could see her but I would have top pay the entire bill before leaving. Didn't offer a payment plan or anything. Pretty messed up on Christmas eve. Molly is all the family I have. I'll drive further before bringing her back here ever! They don't even deserve the 1 star.