I have a six month old kitten, Bailey, knowing that it was getting close to the time for him to be neutered I started searching around for a vet in the area to do the procedure. I called several vets and decided on Family Dog & Cat Hospital. Upon arriving we were greeted and placed in an exam room to fill out the necessary paperwork. It was at this point everything went completely WRONG. Dr. Garcia came in and presented an estimate that exceeded the prices quoted to me, in fact it had almost doubled. He mentioned blood work (which was an option) that was never discussed with me during my initial conversation and medication which was supposed to be included in the initial pricing was now excluded. There were other charges but I was so angry over the bait-and-switch l just collected my kitten and got the heck out of there. I lost hours from work, my cat fasted for over hours needlessly and bonus …. he will have to go through this experience yet again. The lack of customer service and honesty is shameful. Their motto is "we're not only healing animals, we're helping families!". The truth is that they don't care about your animals or your family ... just the money and if they have to trick you in order to get it well that's just fine by them. NEVER AGAIN ………………….

We have three dogs & two cats who are patients of Dr. Garcia's. With five pets, three of them seniors & one a puppy, we are VERY frequent flyers here. She is very good with the animals, always offering the dogs treats when they look a little frightened. We can always get in on short notice or add on an additional patient, which is a HUGE plus. Our dogs actually seem to enjoy going in! All of the techs are great and truly love what they do. They always treat your animals as part of the family and our animals respond to this love and affection by being on their best behavior. This is the ONLY vet's office I've been to that can handle trimming my crazy calico Alice's claws. I have to give her Rescue Remedy, homeopathic calming drops before her appointment but she's no longer urinating or defecating in fear anymore.