Compassionate and caring staff. Always willing to go the extra mile. They love animals, have great doctors and their prices are competitive!

Can't explain, don't know why.....but, I had a very odd adverse feeling about this place. Took my cat in to be Micro chipped as I had a discount coupon from adoption center. Staff seemed indifferent as to customer relations. This is a huge, massive, place with no dollar spared on ambiance & I found that unsettling. Located in a small rural type community like Norco....?? The clientele for this area doesn't seem likely to generate the revenue to maintain this facility? It is always said; "When your gut instinct speaks, listen to it, there's a reason"...... I won't be back only because I have a regular Vet, it was never intended to be more than a one time visit. Still feeling un-nerved about the time spent there. Weird.......

The worst business / Veterinarian ever!! Shame on me for giving them a second try. My first experience was a disaster. I made an appointment to see an avian vet and waited a couple days to even see the Avian vet. I finally got an appointment for 10:00. I arrived early ( 9;45) checked in and made sure I was going to be seen by an avian vet. I waited 1.5 hours, after several complaints they finally put me in a examination room and I waited another full hour. I was so upset that I went to the front desk and told them I was leaving. They said it will be 5 more minuets and to be patient. They put me back in the room and I waited another 15 minuets. The Vet came in and did not apologize for the 3 hour wait with my bird in a box the whole time. When she looked at my Bird I asked her if she was an Avian vet and she no, the Avian vet works on different days. I was done and walked out. A year later I had an emergency with my birds and needed help again, the vet prescribed some medication to start treatment ( I have lost two birds so far) First the medication was suppose to be water soluble so I could mix it in their water and it wasn’t it was oil base so It wouldn’t mix with water. When I told them that they said to just shake it up often. The treatment was very specific and said you need to treat for 6 consecutive days. They did not give me enough liquid medication to last the 6 days and when I went back to get the remainder of the medication they said no and I needed a new prescription and I would have wait to see the vet again. I argued and said it wasn’t a new prescription and that it wasn’t even a refill, the fact is they didn’t fill the proper amount. I’m still waiting to get a new prescription and I’ve lost two more birds because of this terrible business. Stay away at all costs!!!

I cannot begin to explain the level of professionalism and caring that the employees of the facility exude. I had to take my best friend of 13 years in today to ease his pain and suffering. I called prior to showing up and was immediately taken into a private room upon arriving to the office. The tech that helped me upon arrival grabbed some blankets and laid them out on the floor so I could spend the last few minutes with my best friend. They made every effort to make both Nate and I as comfortable as possible. When the time came to say our goodbyes, both technicians in the room treated Nate as if he were their dog. Thank you so much for caring in my time of despair and making Nate's journey more comfortable.

I took my sister's dog there because of an ear infection. I must admit the place is big and very nice inside. I was surprised they closed at 1am. However when I picked up my dog at 12:30am, they overcharged me $15 and they promised me it would be credited to my credit card. The girl behind the desk said she could not do this and told me to call back during business hours. When I called them back I was told it would be credited. I checked on the status, two weeks later, it was not completed. I called back to clear this and was put on hold for 20 minutes and running….I'm typing this as I'm on hold. NEVER AGAIN!! I WILL GO SOMEWHERE ELSE.