Short Review: This place is fine if your dog is healthy and just needs routine checkups and you have a wellness plan. If it gets complicated be prepared for the worst, and just take your dog elsewhere to avoid headache. They will have NO CLUE what your dog's issue is, even on repeated visits. Detailed Review: On a recent visit in a long line, (not their fault, it was just busy, no worries) when I finally got to speak with the front desk clerk, I explained my issue, and she said, "Oh, we'll talk to CVS (the specialty clinic they use) about this." I explained that last time I was there for my dog's treatment we all decided, with the vet, that we weren't going to have CVS do anything more because their follow up was really bad on a time sensitive case, and that the vet at Banfield would monitor blood levels from now on and determine appropriate treatment. She either didn't hear me, or ignored everything I said, and reiterated she would talk to CVS about it. When I explained the situation AGAIN, she literally said word for word, "I'm too tired to deal with this, and I don't want to pretend like I'm paying attention to you, I'll make a note of your dog's name and take care of it Monday." Really? I'm here now, and I don't expect to be cast off especially with the kind of money I'm paying monthly, and with each visit for my pet's treatment. This is NOT acceptable customer service, let alone professional medical care for my pet, and I will be looking for treatment elsewhere. I've been on the other side of the counter before, I know what it's like when it's busy, and when the day just gets exhausting. I was very polite with this front desk clerk, I said thank you, I tried explaining, never raised my voice (I have worked customer service for years, and honey catches more flies than vinegar) and nothing sank in - there is never an excuse to be rude, so I never will be, but my patience is completely gone for this process so I'm telling everyone I can to just stay away.

Staff is friendly and knowledgeable. Very considerate and compassionate. I wouldn't take my dogs anywhere else!