month after a moved to Ontario, I have reported this issue many times and the worst answer that I got was that there had only be 1 complaint about this barking dog which is hard to believe since we live across the street from this animal. things have only gotten worst since then because now there is another barking dog behind the house of the first disturbing dog. we have a special needs child and now a 1 year old baby that can hardly sleep because of this unattended issues Dog owners please shut those dogs up.... especially when you leave them alone... some of us have to work, be considerate

Great service. Friendly staff. Short wait even with appointment. But overall very reasonable for the cost.

they tried to charge me for blood work i didnt need because my dog got car sick on the way down was 140 extra i got mad and tried to complain at front desk they then invaded my personal space and then called a humane society cop on me to escort me off property for complaining that they tried to steal extra money from me DONT EVER GO THERE RIP OFF ALERT!!!!!!!!!!!!!

I've been coming here for years with my puppy. Wait times (even with appointments) are atrocious, but the cost was worth it and the staff was friendly. This was reasonable and deserved 4 stars. HOWEVER, recent experiences here with our new puppy have not been so fortunate. He was found in the wash, and before we brought him around other animals we made an appointment for Sept 26th and brought him here. Paid for every test under the sun and a full check-up. They told us he was healthy but pretty underweight (which he was, he was starving!). He had some problems with diarrhea, we we under the assumption it was a sensitive stomach issue and put him on grain-free high-quality food and waited for him to adjust. On Oct 9th, his diarrhea was entirely liquid blood. I called the humane society to ask if we could bring him in. Their response was that he was positive for giardia and that we could get his medications and be on our merry way. When we got there, this was not the case. After waiting for several hours, we got to see a vet tech who told us they wanted a vet to check him out first, since it was so long since he tested positive for giardia (2 weeks). We argued against this due to the fees for seeing a vet and after much debate they settled on letting us pay for a parvo test before we could buy the giardia medication. He tested negative for parvo, and we lined up to buy the meds only to be told we had to wait to see a vet. (What?!) Fine. We waited a few more hours and saw the vet. In the meantime, we had to eat, so we went to grab a quick sandwich from subway up the street. In that 5 minutes, the puppy has diarrhea over every seat in the car. (Maybe if that happened in their building they would've been more quick to help us?) When we finally got to see the vet, we asked that the fees be waived, since they failed to inform us that he had tested positive for giardia in the first place. Their response was to say that they called and left a message (on the wrong number!) and thus were not responsible. They asked that we test for giardia again, because his test was "too old." We had enough money to buy medication for our dog. Not enough to spend another 300 in vet fees (which we paid the first time around!). So when confronted with this figure, we didn't know what to do and asked to speak with a manager. She was so kind enough to tell us that if we couldn't afford the fees for having a dog, we should pay to have him euthanized! I am happy to say we did not follow her professional advice and took him to Redlands Animal Hospital. We asked the Humane Society to print all of our records and presented them to Dr. Dusenberry. Reasonably, he couldn't prescribe medication for a dog he'd never met. So he charged a small amount more for a quick check up and then sent us off with a strong dosage of medication to treat the giardia. He is now a happy, healthy, very well behaved dog turning a year old this month. It's disappointing that the Humane Society's response to a simple issue was to give us the run around for 8 hours and charge us for everything they could think of. It's disgusting that they suggest euthanizing a dog because he has giardia (which took a week of meds to fix!).

Every visit is pleasant and fast when you have an appointment, if you don't take the time to scheduled an appointment then be prepare to wait. Prices are very affordable.