We were "re-gifted" a Christmas puppy in 2006. Not knowing anything about caring for a puppy, we went to Petsmart and that's how we got connected with Banfield. WE LOVE IT! They have always taken excellent care of our dog and two cats. Since we live in East County, one of the doctors offered to meet me at Grossmont Mall to deliver medication for one of our cats. Instead I went in to Point Loma Banfield after hours on Christmas Eve and the doc was waiting for me. They were very caring and sensitive when it came time to put down our 18 year old cat and I absolutely trust them for all my family's vet needs.

There are so many incompetent veterinarians here in San Diego. We tried a lot, but they only provided just enough help to get paid, and could never find a cure for our cat's problem. It turns out that our cat - and his mother, may she rest in piece - had Diabetes and related virus(es). We had to put his mother down due to said incompetent vets. If only we had taken her here. They stayed 2 hours after closing to help us. They are the only ones that correctly diagnosed our cat out of nearly 10 different vets here in San Diego, including and especially Cabrillo Pet Hospital (Who said "I don't know." and sent us on our way after paying for nothing) and Market Street Vet. Banfield even understood that we couldn't afford to spend a fortune on dead-ends, and helped us accordingly. This is where you need to take your pets. Don't go on a wild goose chase to find answers like we did. It lost us a family member, and nearly lost us a second. Go to Banfield. If you have a problem with them, try another Banfield location. Just don't go to the incompetent vets, please!

They truly care about your pet here. My 4 month old pup is on their puppy wellness plan and I've had to take him in for multiple sets of shots and exams and recently I had to do a "walk-in" because he had a canine puppy tooth that had broken off and was coming out the side of his gums. The vet tech took him back and the surgery tech pulled it out with no problems AND no charge. I was in and out within a half hour and my dog wasn't even scheduled for this.These people are the best and everyone is so friendly. Hands down the best vet clinic I've ever been to

The Christmas of 2006, a good friend of mine gave me a chihuahua pup for Christmas and that pup has always been my pride and joy ever since. On January, I went to Banfield inside Pet Smart located off of Aero Drive. I bought a wellness plan that will cover every shot or vaccination my pup will ever need and included free office visits for an entire year. I was happy with the wellness plan and it seemed like the staff really do care about the pets. However, when my pup got her rabies shot, she started balding on the spot she was vaccinated. She scratched it and it started bleeding. I started dressing her up so that she doesn't make it worse. It was swollen but tender. We took her back to the vet and the vet said that it was normal. After much frustration over having my poor dog completely bald on one shoulder, I did some research and found out that my dog was supposed to be vaccinated under the muscle and not under the skin. Otherwise, the result would be baldness and tenderness. I am very disappointed as I thought that it was an unavoidable mishap. Now she'd always have to have a shirt on or she'd scratch the spot and make it bleed.

Other than having to wait a while to see a doctor my experiences with them have been positive. I know that this practice is a franchise not a corporate Banfield Hospital. I know the wellness plan is not insurance but pre-paid medical services. I have both a wellness plan and health insurance for my pets, here's why. Wellness plan items are not covered by pet health insurance and pet health insurance items are not covered under a wellness plan. So they are actually a good deal when you compare them with pet health insurance "wellness add-on's" Pro: very through with my pets Con: wait time