Found out they overcharge for their service, most veterinarian hospitals/clinics don't add to cost of service like x-rays, lab works and surgery. VCA tack on extra charges that most veterinarian hospitals don't.

I had a 9 am appointment, arrived at around 8:50, and didn't get checked into a room until 9:15. I waited in the room until 9:25 before I asked the receptionist why I was waiting for 25 minutes when there were no other patients. She said she would find out and I waited in the room for another five minutes before a technician came in. When the technician came in, she didn't know what my appointment was about. Probably not a big deal, but when I scheduled the appointment I told the person on the phone I was moving to Scotland and needed assistance from the doctor on exactly what I needed done. The person on the phone told me she would make sure Dr. Piert knew ahead of time what my appointment was about and would be able to help me out. When Dr. Piert FINALLY came into the room (at 9:40 am by the way, I should have been almost done, not just getting started) he said it was my fault that I didn't bring him the information he needed to get my dog certified to travel. He said they always tell customers to bring a list of what needs to be done with them because every country is different. That would have been fine, if that actually took place. In today's business climate you would think customer service would be at a premium, but not at Lawrence Pet Hospital. Business is so good for them, they can start their service 40 minutes late without an apology, lack the communication skills to adequately care for your animal, and make everything your fault.

I brought our cat in to see Dr. Piert, who ordered a urinalysis. He repeatedly referred to her as a male during the visit, in the lab report, and in his telephone messages. I mentioned this to the receptionist in an attempt to verify if he mistook my cat for another. She said that she "does this all the time, too." And added that if I wished to discuss it with him, I would have to schedule another appointment which I would be charged for! Are they competent? And how can they charge me to fix their mixup? Are they honest?

Called a few minutes ago about putting two old (17-yrs) cats to sleep. Didn't ask relevant questions or seem like they wanted to be bothered. Ended converstation with a flippant, "Sorry about that." Apparently it doesn't dawn on them that I, too, am an animal and need some respect.