Beware of Banfield and their plans as they are deceptive. I called today to cancel my plan because my dog was diagnosed with Lymphoma and is terminal. They tell me that I can’t cancel my plan unless I pay over $300 for services I had received. EVERY service I had received had been covered in my plan and I was told that by the vets of the time of the visits and services. Other things I had done such as a test and medication, I paid for on top of my regular plan bill! So now I’m being told I owe money for services not covered? From what I recall I had three check ups, teeth cleaning and an ear test which I was told was all covered by the plan. The test to see if my dog had lymphoma I paid for, antibiotics, I paid for that and ear cleaner, I paid for that! When someone says the services are covered by your plan then that is what it is supposed to be! As far as I’m concerned, Banfield are scammers! If I could do ZERO stars, I would. Don't get caught up in their fake plans, you may end up like me in which they tell you that you are covered and then try and charge you. Shame on you Banfield.

DO NOT SIGN THEIR PLAN. They lie about what is provided, increase the charges on your bill without telling you, and make it impossible to cancel.