I got a new puppy a few days ago and needed to get my new baby started on vaccinations. I called the Banfield hospital my other pup goes to but they didn't have any appointments open for a day or two. I called up the Brighton Banfield and they were able to get my baby in that day. At the appointment, I was met with cheerful smiles. The staff is very polite and helpful! The Veterinarian is caring and knowledgeable to say the least! I'm very familiar and informed about the breed of puppy I have but if I hadn't been, She (the doctor) would have been more than helpful! I trust she has my pup's best interest and she is very easy to talk to. After the appointment, I set up a puppy plan for my little guy and the reception staff was very helpful. I don't recall having a receptionist breakdown what I was buying and my savings before. Great customer service! Thank you!

I had heard horror stories from my neighbors but decided to give this place a shot. I was not able to get an appointment so they offered to have me drop him off in the morning and they would call with information. When they called I was informed of a fee for keeping my dog that day of which they said nothing about when I was trying to get an appointment. My dog went in for an infected paw and they quoted me 500$ for all the treatment and surgery, when they were not sure what it was in his paw. Then looking over the dosing for the medicine they had it all wrong. It would be $70 more for the correct dosage. Don't fall for their wellness plan stuff it is much more expensive then just paying for your dog to go to the vet when he needs to. Assuming he is healthy. We went here for about 4 years and I have switched my two dogs to Horizon Vet Clinic. We are very happy as they told me to try Epson salt for my dogs paw and the swelling has gone down and is almost completely normal in one day.

We've been very blessed and lucky with the staff there for both our dogs. The only issue had is getting them in for the drop offs so going try this time go early in AM, but found staff be very caring, patient, and helpful to our dogs who are family to us and also provide the same services to us. The plans are awesome and so affordable. Wish they had started so many years ago.

Do not go here! They are horrible and uncaring!