I have had my two dogs on the wellness plan for around 4 years. I have never had a problem with Banfield, except for last year when we went to the one on Southgate. It was terrible experience where I didn't even get to talk to the vet about the issues with my dogs. I talked to the technician by the front desk in front of a room full of people. The things they told me were completely contradictory to what they had told me just 6 months prior. It felt like they just wanted to take my money and for me to leave as quickly as possible. With that being said, I was very hesitant to schedule another appointment with Banfield. I seriously considered canceling their wellness plans and moving them to a different vet. But after some time really thinking about what I wanted to do, I decided to take a chance and schedule an appointment with a Banfield that was a little out of my way. I read the two reviews on this location and was skeptical of how my experience would go. My worries were not necessary, however, because this was one of the BEST vet experiences I've had. We were seen at 0815 in the morning and stayed during the whole visit, which lasted around an hour (and that's exactly how long we were told it would last, too). The lady at the front desk was very nice while checking us in, and the technician we saw was also very nice when we went into the exam room. They asked what questions or concerns we had and took the time to explain what needed to happen as far as their treatment. They were very calm while handling our dogs, which is nice because they're already scared and nervous at the vet as it is anyway. They made sure to get down low to the dogs' level to ensure our dogs were comfortable. They took our dogs back one at a time for their comprehensive exams and did not keep us waiting long. After the exams, the vet, Dr. Rizzardi, came in explained what was normal and what needed to be worked on. He was not condescending in any way and explained everything thoroughly. He gave us all the information we needed and answered all of the questions we had. One of our dogs will need a minor surgery on one of his teeth, and Dr. Rizzardi took the time to explain what the best payment options would be in order to complete the surgery, My husband and I were very satisfied with our experience at this location and will continue to schedule appointments with Dr Rizzardi for all of our dogs' needs. In light of this experience, we have to decided to keep our plan and have no concerns when it comes to scheduling our dogs for appointments anymore. Highly recommended for anyone in need of veterinary needs.

This place is the BEST Banfield I have ever went to. I was so pleased with the service, the compassion, the professional attitudes of staff and physcian. Dr. Mac Donald is thee Best I have ever had. My dogs are not young and I have had many vets cause I am very particular how I am treated and my dogs are treated and my experiences at this Banfield have always been perfect without complaint. I would recommend and have recommened this place and the above mentioned doctor to friends and family.

This was by far my worst experience at any Banfield hospital. My dog was taken back for a comprehensive exam and my husband and I could hear the staff yelling at my dog to stop! The vet admitted that it was them and that our dog was extremely poorly trained and she could not do an entire exam on him. My husband then said he didn't appreciate them yelling at our dog like that and the vet told us that "if you don't like the care you receive here, there are plenty of other banfields you can go to". After that I was done with this visit. My dog is very well trained and if the vet were to ask us to help him listen we would have absolutely no problem, but it seemed they wanted him in and out and they didn't really care about him at all. I could not believe the rudeness coming from a professional who acted extremely unprofessional. Nothing was explained to us and on our way out the vet tech came to give me a syringe with medication in it and said give this to your dog because we couldn't. I would never give my dog that because who knows what it is, so needless to say I will never return to this banfield ever again!