Our family has brought our dogs and cats to Dr. Bell at Freshwater for years. He knows we would do anything for our animals. Our cat's health declined quickly over the last week, slipping into a coma Thursday morning. Our cat was clearly suffering (she was diagnosed with untreatable cancer about a month before) and we made the heartbreaking decision to put her down. Instead, he insisted on giving her an X-ray and blood work and said she had a "massive infection" (never specified what kind of infection) and gave her shots to treat it. After suffering two more unnecessary days she passed away and they made $400 off of needless tests and treatments. We are heartbroken and we will be finding a new vet. Please do not go here

I live in Massachusetts and pass many veterinary hospitals on my way to Enfield, but I have been going to Freshwater Veterinary Hospital for about 15 years now and have always been very happy with the care Dr. Bell and his staff have given us over the years. Whether it's checking out a new dog or dealing with end of life issues, they have always been courteous and professional, but most importantly warm and caring.

I was bringing my puppy in as a new patient and was running a little late due to traffic and back tracking 15 minutes from the higway after getting out of work early in order to get my puppy and head to the appt. Well after calling to advise that I was going to be about 10 minutes late the lady said that we will need to reschedule since we can't make it on time. She was not friendly about it and I left work early and hurried home so my puppy can get her first shots only to be told to reschedule. It was like turning down a new patient at a hospital. Very disappointed in the customer service and will not be using this vet.