We are a 30-something couple with a small black lab who is turning 5 years old this year. We used to go to Dr. Quaintance in Danbury but we moved to Southbury, so my lab just had her first appointment with Dr. Ross. She had bloodwork done for heartworm testing and he checked out her leg. (She recently collided with another dog while chasing tennis balls at the park.) I was pleased with the cleanliness of the waiting area and the staff was friendly and efficient. Dr. Ross formally introduced himself and did a thorough examination of my dog's leg...toes, joints, tendons, stretching and pulling. He explained the parts that could be affected by strains or sprains and seemed very knowledgeable. He offered some additional testing on the bloodwork for several different diseases that ticks carry, which I opted for since our dog is often in the woods. He kindly recommended the testing but didn't push or try to 'agressively upsell' like I've had some vets to do. Then he clipped her nails and gave her a treat! It was a painless and pleasant visit. I also found out from a woman behind the counter that they board dogs there for pet owners who are away on vacation. This will be helpful for our upcoming vacations in the winter! Oh! And if you provide your email address, they have a "Pet Portal" where you can opt to access your pet's medical records and book appointments online. (Great for someone like me, who spends most days at a computer!) If I had just one suggestion for improvement, it would be to get rid of the two cushioned bench-seats by the front window. I don't trust any fabric seating in a vet office...never know what an animal has done to it. :-)