We brought our dog in for his yearly Lyme shot. We were told when we came in that our 10:00 am appointment was actually for 10:30 after having it confirmed with the reception prior for 10:00 am. Then the receptionist named Karen rudely informed me that my dog was due for more than just his Lyme shot. We had informed her that we had already gotten the other vaccine taken care of and she asked for documentation. Suffield Vet is no longer our primary care vet for our dog as we live out of state. We were home visiting and with the location being so close we decided to get this shot out of the way. She then inquired if he would be getting his annual and heart worm test done because those were coming due in August. I had already informed her of our needs and plans but she felt the need to continue to offer services that we already have taken care of or are following up with upon our return to our current place of residence. Once the 21 questions were over we sat and waited to be seen. Once in the exam room we were asked yet again about all his other 'out of date' shots and needs. We expressed our desire to just get the Lyme shot as requested when we made our appointment. The vet tech came in with the shot 30 seconds later at 10:07 am and we were out the door and back to Karen at 10:08 am to pay for the service. She didn't greet us just informed us it would be 59.25. We were taken back because our dog had just gotten one shot. I inquired why the price was so high and was ensuring we had not paid for other services we did not get. She rudely replied that we had to pay for the shot, the waste, and for the tech to administer it. I am baffled by the price of having a vet tech administer the shot...32.68 for the 1 year vaccine (Lyme), 22.72 for the shot to be administered, 3.85 for that one needle to be disposed of, but hey on the bright side they weighed him for FREE! I am confused as to why I had to pay this person to be in a room with us for less than a minute to administer the shot. I will not be returning to Suffield Vet. I would recommend doing research and finding a vet who offers more affordable rates, kinder front desk staff, and techs that can be more patient with the owners and pets as we are paying them 22.72.

Been dealing with Suffield Vet. for the past 3 years. We will not be going anywhere else. These are great doctors, with realistic solutions and reasonable prices.

This is the best vet hospital we have been to! The have a large waiting room and caring doctors! Our bunny and dog have both gone here, and we always have a positive experience! They have many repeat customers...need to book ahead since they fill up!

I was quite disappointed with my overall experience. Having been a (then) "new" customer (although no longer), I was not able to keep my appointment because the vet refused to keep his/her appointment with us. My mother and I and Henry (our 20 month old hamster) waited for nearly 40 min in the reception area before we had to leave. I filled out the form online the week before which was pointless because I had to fill it out again after waiting sometime. One of the women in the front needed me to spell "Syrian" since she didn't know it which was surprising considering one of the below reviews stating this is a good hospital for small animals and the reference I got from the Southwick Animal hospital. After having left the office, a woman told my mom that we could actually see a vet then, but I refused to go back in. I haven't been to many vet offices but this one had some blood on the floor in the reception during the time I visited. I really wish I could give a review as to the care of the vet, but knowing what I know now I'm guessing it probably wouldn't have been very good since I wanted them to clip Henry's overgrown nails on his hind legs, and they didn't have enough time to do that (although they did have some time to give my mom two of their business cards while we were waiting ironically)

I have 4 dogs, two of them had a fight. Walk in and they cared for casey right away. Very happy with the care been a long term customer.