I love Banfield and I recommend them to everyone. I've been a customer and pet parent to one dog since 2011. They've always been amazing to work with and the wellness plan has literally saved me SO much money. I've always wanted a dog growing up and hearing stories of friends and coworkers and the amount that they spend alone in vet costs just makes me so grateful to pay the $38 a month (less than $500 a year). The wait can be a little long from time to time with checking in and waiting for the vet, but the service has been great. They recently got a new staff to work the front desk and one girl in particular seemed very rude on the phone which I didn't care for whatsoever. Besides that, I will always be a customer of theirs.

BE CAREFUL ONCE THEY HAVE YOU PUPPY THEY WILL CHARGE YOU MORE THAN AGREED UPON AND TELL YOU IF YOU DON'T PAY IT THEY WILL SEND IT TO COLLECTIONS!!!!!! I paid for the puppy wellness package. Part of this was to include neutering. Now comes the time to do the neutering. I take the day off from work to drop my fur babies off. I get there and they want to charge me for it. I am not going to be charged a second time for this so I leave with the puppies. I call their corporate client relations and explain what happened. They said they would look into it. I get a call later that day, the manager from the banfield location tells me they are sorry for the misunderstanding. They make an appointment for me the following week. I go to drop the puppies off...and they tried to charge me again! I tell them to call the manager. The manager says no that is already paid for. In the middle of all this they are telling me one of the testicular didn't descend. After all the inconvenience The manager agreed to $86.00 to do this. Now that they have my babies, she calls and tells me it will be over $200.00 and if I don't pay it, it will go to collections. Please do yourself and your pets the favor of going to a different pet health provider. This place is only cares about the money and apparently will go to any means to get it.

Checking in usually takes a bit longer than expected, but other than that, the techs and the vets have all been great to me and my cats.

the worst vet clinic i have ever been to.