Despite some of the reviews I have read, I recently brought my two pets to Banfield. The service we received was timely and professional. Checkout is a bit nightmarish but other than that the experience was good. I came to move to Banfield after our current vet decided to raise prices above most other providers. I appreciated how the vet called back to confirm routine tests that were run as a part of their wellness plan were ok. Nice touch. So, although I am new to Banfield, so far so good. :)

If I could give no star I would. If I can strongly urge you never to take your pets to Banfield Pet Hospital. Let me just tell you a few of MANY bad experiences I have encountered at this location. Not only are you going to wait an extreme amount of time past your appointment time, but god forbid you get a different vet almost every time, and oh by the way each vet contradicts each other and says something different every time. First they put our cat on a prescription cat food, then another one for almost a year only to say after one year (different vet within the clinic) states "Thats not the food he should be on, he should be on this one". After we switched his food again, we went to the store today to buy some more food and guess what, they don't even make that food anymore....so now I cant even transition my cats food properly to the new food. On top of that, I have a picture of when I purchased a TOPICAL flea medication but the directions on the label said "Feed by mouth only' Wow, Im glad i did not follow their instructions because my cat would most likely be dead by now. Have not even told you about our dog. Long story short our animals are no better than they were before, and the service and knowledge of the staff is absolutely terrible.

STAY AWAY FROM HERE! They do not care about your animals. I just called trying to get my sick puppy an appointment for tomorrow but they just want me to do a "drop off". What owner in their right mind would do a drop off for there animal when there could possibly be something wrong. I was planning on establishing my puppy here but not now! They claim they "care" and "understand" but the understanding is that they care they are getting your money.

So you take your new puppy to them for their free evaluation coupon sent out by the AKC. Everything seems fine at first, the people seem friendly and the Doctor seems caring. But then they try to sell you everything under the sun. It is your new pet, so you love them and want the absolute best for them. But being a new puppy, how are you supposed to know what they need? So you take their advice and have the tests ran and buy the expensive meds. Afterwards we took our 9 week old lab to a Vet in Riverview and found everything Banfield did was completely un-necessary (except for the shots). However, they overcharged us for the shots, lab fees, and the meds! Wow the meds were unbelieveable. I asked if all this was absolutely necessary and they said yes. We walked out paying $180 after fighting the $200+ they wanted to charge us. Turns out all she needed was about $80 worth of shots at any standard Vet and no tests were necessary. This company should not be in business. They are deceptive and dishonest. We wrote to them and their headquarters in an attempt to resolve this matter and they did not even have the courtesy to respond to our letter. Do not trust them for anything.

I set my puppy up for the Wellness plan (that in itself was a massively huge mistake because all I did was blow about $400 on unnecessary treatment for my dog). About six months later I received orders for deployment (I'm in the Army) and left my dog under someone else's care, who has his own veterinarian for his own dogs. I went to Banfield late June of last year and informed them of this, asking to cancel my plan. After seeing that they still charged me on my card the next month, I called them via phone and once again told them of my situation, and once again asked to cancel my plan. They assured me everything was all settled and that my plan would be canceled, and that I owed nothing. Once again, they charged me the next month. At that point, I canceled the credit card they were using to charge me because they apparently didn't seem to get the message across the first two times, even though I was pretty clear. Now Banfield has reported me to a collection agency for unpaid dues. Seriously?! This has got to be, by far, the most incompetent group of individuals in existence. These people don't care about their customers or their pets--they just want to take you for everything you're worth. Avoid this place at all costs.