Made an appointment for our dog as a new patient. Arrived 15 minutes early as I knew there would be paper work. That took 5 minutes. Then we sat there for 50 minutes waiting. Techs were walking around doing nothing. No one took a minute to apologize for our wait. When they were 35 minutes past our appointment time I went to the front desk to tell them that this was not a good first impression and that we were leaving. The receptionist stated "OK bye!" I would not suggest this place to anyone. Deland Animal Hosptial is wonderful though!!

They have taken care of Mia like if it was their own. Happy with the care my pet has gotten. Staff is very caring and welcoming.

The place is clean, the staff are friendly. My problem comes from the inability to return phone calls when promised. Today is the second time in almost as many weeks this has occurred. I have a 15 week old pit-bull who has experienced two severe bouts of diarrhea, this time with blood in it. My pup was fine for almost 2 weeks before a checkup yesterday. He got a couple of shots, came back home and had diarrhea within 3 hours. I called today and explained the symptoms to see if this could be a side effect of the shots he received. I was told everyone was busy and that they would return my call. It's now been almost 4 hours and no word. I will never come here again and I honestly couldn't recommend it to anyone else in good conscience.

The "groomer' MALICIOUSLY butchered my Shih Tzu's hair out of spite !! Hospitalization made my routine grooming appointment delinquent. My wife agreed to drop my Shih Tzu off at the shop for grooming. At check in she requested the regular lamb cut that we always have done but noted to the groomer that we wanted the hair on the body cut a little closer than the last hair cut. This request was met with a case of attitude by the groomer. After the third call in the afternoon I was informed she would not be ready until the end of the day. Some ten hours after drop off my wife is shocked when our Shih Tzu is brought to the pickup desk. The long flowing hair on her head and ears and the traditional oriental flowing beard had been shaved to the skin--to the point of a knick over her eye. In complete disbelief my wife exclaimed her dissatisfaction. The groomer replied with a curt condescending attitude, "you wanted a lamb cut, you got it!!". My telephone call to their corporate office the next day fell upon deaf ears. My Shih Tzu has been groomed at that shop for the past 3 years but never again

The staff here is absolutely so friendly. I have been working with the vet tech Stacy for the last few weeks my dog has been here and she has given me nothing but kind words, accurate information, and service with a smile. The receptionist, the vets, and even the clinic cat are all so welcoming! The prices are hard to be as well, though you may THINK you could find better deals elsewhere, you get what you pay for. The quality of their materials (as they informed me) are top of the line and the time they put into your pet are worth the few extra bucks. When I was in need and had NO money, they helped me out with samples and recommendations for over-the-counter products. I love this place!