I am very unsatisfied with this emergency service center. Too bad more are not around. I was out of town and had to have someone else take my little dog in for emergency care. The dog had an acute swelling to the eye with the 3rd eyelid protruding out. The vet noted the dog was in pain and gave NO pain medication at all. I have called for a manager/boss no one is available and no one will call back. Unless my dog is bleeding to death I will never go here again. They are uncaring people!! Dogs cannot talk, my dog was in such pain with such pressure in the eye she could not walk and NO PAIN MEDICATION given. I had to go to my vet the next afternoon upon returning from out of town to get PAIN meds and my vet COULD NOT BELIEVE they gave her no pain meds. AWFUL AWFUL AWFUL

Really took the time to explain my pets conditions and my options. Very sweet towards my puppy. I felt comfortable with their care

This place was terrible. The only reason I used it was because I thought i had no other options in the middle of the night. The doctor seemed totally incompetent and barely out of vet school, on top of trying to upsell me with unnecessary or over the top procedures. My animal has been traumatized since the visit, and has gone from being energetic, loving and playful to withdrawn, lethargic and barely wanting to eat. I am even starting to question if they were overly forceful during examination. The vet techs were nice, but that's the only positive thing i can say about this place. I wish i had known about UF's vet department having 24/7 service, otherwise I would have never exposed my animal to this nightmare. STAY AWAY....take your cat to UF if it's late or your normal vet if it's during regular hours

Very polite,very helpful,consulted us on prices. Strongly recommend for emergencys