I was very unhappy with the care they gave to my pets. They almost killed my cat by keeping him on IV therapy overnight with the IV not properly inserted into the vein. They said that my cat would be monitored throughout the night but that could not have happened because the next morning, all the fluid had seeped into my cats stomach and rotted out all his skin...which they said was exactly what happened. Eventually his entire body had lost all fur and skin! It looked like a gruesome horror movie and all because he was not watched properly during therapy. Was extremely upsetting. I have since changed vets and am very happy with my new vet. As a registered nurse myself, I was very unhappy about the the way both I and my pets were treated. Very overpriced, they require testing that is not necessary (and I am one to go above and beyond with my pets), and they seem to be more about the money than the care of the animals (I will pay top dollar for the best care, but this was not the best care). I usually don't post negative comments in reviews, this is my first negative review actually, but I felt the need to do so after what happened with my cat. I hope they have improved since this horrible event happened.

I went there for the first time in November 2013 to put asleep my 9 year old rottweiler as he was in final stage of cancer. No need to say it is not an easy experience, but all the staff was really professionnal and gave me support. The doctor explained each step of the process and it helped me feel better. I really appreciated that even if I did not have any record there, they accepted to set an apointment a couple of hours after I called. By the time I was there, I noticed the place was very clean and this hospital is located in a convenient area. I would recommand this hospital as the staff made me feel confident. It is definitively not the kind of place where the first concern is $$$.

We spend six months here in Haines City and had been looking for a vet and a kennel for our pampered pet Max. Called made an appointment to have Max seen and was surprised that I could go in that afternoon. Met the entire staff and they were all very professional and friendly. I inquired about the kennel next door and they right away said I could go over and check it out. I did just that. When I walked in I was greeted with a smile and they showed me around. This kennel was very, very clean! The prices are super you cannot get this type of service anywhere else. I would highly recommend Heart of Florida Animal Hospital and Pet Resort.

I can't even get these people to answer their phone. Then finally someone answers and hangs up on me before I can finish my first sentence. Not very professional is you ask me. I have dealt with them in the past and the service was adequate, but that was 4 years ago. Seems things may have gone downhill since?

Loved this Kennel and the staff but they now require annual tests that aren't necessary and vaccine for canine flu that my vet says could be harmful to my dogs (also thinks the vet industry is abusing the swine flu to push unnecessary canine vaccine.