It was Sunday morning and we needed a vet asap my cat looked like he was dying, we went to Pet smart (Banfield Animal Hospital) Lady Lake, FL, My wife asked if there was an animal hospital local that was open on Sunday that we can take him to right away, Jill the Vet said no. I was prepared for the worse scenario, the vet came out looked at my cat, took a temp and his temp was very low, she then said he was severely dehydrated, she said sounds like he is diabetic and she needed to run blood work, and IV him with fluids, she gave us hope, I okay-ed the blood work and they told us to come back in an hour, I told my wife to prepare for the worst, I could just see it coming he was 12 yrs old. When we arrived back the vet she said he will be fine he just needs to have 2 insulin shots per day, I asked are you sure, she said yes we will let him go home with you and you can bring him back tomorrow, (but if he acts strange tonight bring him to Buffalo Ridge they are open, she told my wife she didn't know of any other hospitals before they did the blood work, she lied,) and she said we will show you how to administer the insulin, my wife was relieved and happy, I still had my doubts, we got him home and gave him a bath right away because they put him in a cage for almost 5 hrs laying in his own urine, I kept watch on him for an hour and told my wife we need to take him to the animal hospital right away, his breathing was real bad, we took him Buffalo Ridge in the villages like the vet said. The staff there came out took his temp and said it was very low, said he was severely dehydrated and said it sounded like his lung collapsed, I told her where and what we did earlier and she said he should have been transferred to the hospital and never taken off the IV Fluids, she said we could pay thousands of dollars but there really was no hope for him, so we had to put him down and It broke our hearts due to the false hope Banfield gave us. The vet told us if we would have given him the insulin shot as instructed by Banfield Vet, my cat would have probably gone right into shock and died because he would not eat and they new this info. I talked to Kelly the Manager of Banfield about not charging us the bill due to neglect on there part and poor communications and the false hope they gave to us, and most of all what my poor cat had to go through, she said you signed the authorization paper now you have to pay, I then called corporate (Advocate team) and got a confirmation # 04169810 this was on Thursday still no call back. Kelly from the Lady Lake store called me an left a message that they will take $80.00 off the bill, but if the balance is not paid right away they will put me in collections, It hasn't even been a week yet, so much for customer service, please if you love your animals like they are your kids do not go to Banfield. One of the workers told me they are just money hungry, & in training. My next step is the Newspaper!

Worse vet in Florida, Banfield is a good place but the people are HORRIBLE they treat you like your stupid. They lock up your dog for hours even when you have an appointment. They misdiagnosed my dog and she nearly died...they won't run test when you request them. The worst experience ever, will never take my dog there again.

Excellent service and made us fill right at home. Dr Hutchison and Laura were great! Our sick kitty was already improving when we were leaving. Thanks so much.