Our experience unfortunately was not good. The facility is beautiful & there is a attention to detail where that is concerned but for us our boxer was pretty much forgotten. We paid a great deal of money to "stage" his cancer. We requested a follow up phone call to discuss the results & outcome ...still waiting on requested call. We went to see another animal ecologist on the Southside & despite all efforts to have our dogs medical records available to them they temporarily "lost" the most crucial part of the puzzle. I learned hours after the visit they finally sent them. There is no real way of knowing if their lack of communication has compromised an opportunity for a more pro active plan or not. It is hard to say especially when they will not respond. Very discouraging. I would recommend you start on the Southside before you spend money or time in Orange Park.