This vet is a total rip off. They convinced us to get their wellness plan which is really a glorified payment plan. If you try to cancel early, they will charge you for all of your prior services at ridiculous prices. My dog had mange (which I told them that's what it was) and they wanted to do all different kinds of tests before they would test for mange (a relatively cheap test compared to what they were suggesting). I refused those tests, and surprise, it was mange! They gave him medicine which nearly killed him, without warning us of any potential side effects. Then they refused to give us any kind of refund and we had to pay full price for a different medicine. When I asked them about trimming my birds nails, they said that because it's such a traumatic experience for them, I would have to leave the bird there for the entire day. I have had my birds nails clipped hundreds of times, and every where I've taken her, they clip her nails right in front of me in 2 minutes with no issues. I could go on but bottom line, this place is all about profit and they could care less about your pet. Save your money and go somewhere less commercial.

If you'd asked me a while back, our review would have been less than favorable. However, after getting a new vet (Hannah, who is no longer there) we were happy. Last week our precious Donner, a Belgian Malinois, had to go in for his comprehensive exam. He'd been a little sick but the next week he was throwing up all of his food. It turns out that he was in kidney failure. We knew his kidney enzyme levels were high in the past but nothing like this where it had escalated this fast. My review is about the care that was given during our time saying goodbye. The staff and vet was super nice and best of all, honest. We were told we could do very expensive treatment but it most likely would not work and would only give us another few months even if it did work. Plus, our dog would be hospitalized for 8-12 hours a day for this. After the hard decision of euthanasia, the staff was so kind and helpful and Donner simply went to sleep with no issues. We were allowed as much time as we needed and were never spoken to with anything but kindness. I know Donner is in doggy heaven but knowing he went to sleep and has no more pain comforts us when we want to feel crushed over this. They're not perfect but we haven't had a problem since the first time, years ago. I hope everyone of good as an experience as we did in this difficult time.

We took our dog here on a Saturday after she was hit by a car and suffered a dislocated hip. We called first they told us that they had an opening available.We waited for three and a half hours. Once we were seen they told us it would be $400 dollars for xrays, then they would pop it back into place. At this point it was seven o'clock at night and our dog was in pain, so we had little choice. Banfield said they would call us after the procedure was completed. We returned two hours later without receiving a call to find our dog in the same condition as we left her. They made us pay over $800 to get our dog back. They referred us to a surgeon that quoted us $2800.Then one of the office staff told us the vet had only tried that procedure three times before and they were unsuccessful. Please do not make the same mistake we did. Luckily our regular vet was able to fix our pup Tuesday for less then half of what we were charged at Banfield and without a costly surgery.

TERRIBLE! I rarely write reviews but my experience here was just awful! My experience left me with a bad taste in my mouth. I was on a super tight budget and found a coupon for a free vet visit at Banfield so i was willing to try em out since we just moved to PCB from out of state and i was looking for a new vet. i will try to keep my experience fairly simple. Right off the bat the vet tech was persistently trying to sell me their monthly pet health plan even though i told her no about 3 times she kept trying to pressure me! The vet was cold and VERY outright rude to me!!! I wanted my dog's annual heartworm test done and they oddly took him in the back without me, when he came back in he was so freaked out and he apparently pooped back there he was THAT scared poor baby, in all my years i had never had that happen! They cared more about making money than caring for my dog and our particular needs. They seemed more like terrible salesman than someone in the pet medical field. Their manner was so not what i would expect at a vet office unprofessional & especially unpersonable to say the least! I am a calm easy going person but by the end of it i was really mad for many reasons! I could go on and on about everything seriously. But bottom line is will never go back to any Banfield ever again! And i will never recommend them to anyone EVER! There are WAY better vets around just take my word for it. BTW that pet health plan they offer is not saving anyone money! I calculated the total annual cost and its so lame, just another way for them to get money out of you every month instead of once a year. I got my dogs heart worm med prescription and bought it somewhere else. I will give my money to someone else any day I will never bring my pets here again!

also please see the Petsmart review/ you were the only clinic that would see my brother's cat on a emergency basis/i can not tell you how gradeful we our in saving her life! thank you and God bless you all and Poppy says meow!!!