Frankford Animal Clinic 1826 Frankford Avenue Panama City, Florida 32405 United States To Whom It May Concern: Last Thursday, August 14, 2014 my daughter Jacquelyn and her fiancé rushed to your facility since your facility was the closest to their residence. They had their dog with them who had just been struck by a utility vehicle. My daughter went inside to ask if someone could help them. Someone from behind the front desk came out to the vehicle and peered inside. I have no idea if she was clinical or not. I do know she spent seconds, went inside and came back out seconds later to say the doctor was too busy, not that he was in surgery, just that he was busy and that they would have to take their dog somewhere else. Are you kidding me? Yes the dog died but how could your employee send them on their way without even having the doctor look at the dog? Isn’t that what a Vet does? Treat animals? The doctor couldn’t have spent 2 minutes to run outside and look at the dog? And if the doctor saw that the dog couldn’t be helped then maybe he could have offered to put him out of his misery for them. Instead they had to drive over the bridge to the beach with a bleeding dog in excruciating pain that died while obviously suffering before reaching the other clinic. Very disappointing, very sad and unacceptable. I’ll remember to remind my friends and family NOT to visit your clinic. Maybe WMBB would like to hear about this. You don’t help animals in emergencies, you send them on their way. Sincerely, Krista Wilson

I brought my cats in because the have fleas and the oldest had dug a spot bare on her back the size of a quarter. They were very friendly to me and my 2 cats. They also were one of the few offices in town that have comfortis for cats. Both cats were examined and one cat had her rabies vaccine. I dropped them off in the morning and picked them up at lunch. In my opinion the visit was very pleasant. I left with two pills of comfotis for fleas and was told the bare spot on the oldest cat wasn't infected and recommend over the counter triple antibiotic ointment until it is healed. Based on my experience I would recommend them.

I took my dog to the clinic to get a cyst removed and his ears flushed as he had a constant drainage. When I left the clinic I was given ear drops and told he would be okay. Two days later his ears were pouring he was miserable and sick. I called the clinic and lets just say I wait for the moment when I get to take care of the low life money grubbing pieces of crap. The doctor wouldn't even speak to me and the twat he sent out could only touch my leg and go "oh I know". They are verrry expensive and frankly not worth the time or the money. My dog is deaf now.

after having been to a few vets with our cats (one of which died from improper diagnosis...) this is the 1st one that was amazingly nice and clean. it smelled nice inside and even was well kept on the outside! they found cheap, easy, and effective treatments for our cats' various problems. everyone in our house is happy as can be now!

My dad passed away in June of 2008 and I had to take on the burden of care for all of his remaining boston terriers (he had 13 at the time he passed but did have as many as 24 at one time at one point). I didn't have much experience dealing with Dr. Lowe except on rare occasion I went with my dad when one of the dogs had to be unfortunately put down, but the few times I did he was very understanding and compassionate. Since I took on the dogs after my dad passed, I have found homes for all of them with friends of mine. I did keep 2 of them as I considered these two my dogs too. One, Trouble, is now 15 years old and Tinker is 13 1/2. Trouble has clearly had a stroke and other health problems and was diagnosed with congestive heart disease. All of my dealings with Frankford Animal Clinic have been with Dr. Gillespie and he has been nothing but wonderful. He clearly loves what he does and is very passionate about his work! He's also been incredibly accomodating. When I haven't been able to afford care right then and there, he would allow me to make payments. I had an emergency at 2am one night and he met me there and allowed me to pay later. All I know is I thought I was going to lose Trouble in 2008. Here we are, March 2, 2010 and Trouble is still with me! I credit this to the wonderful care of Dr. Gillespie and his staff! The staff that works the desk have been wonderful and compassionate. I am very glad that this is the place I use and would HIGHLY recommend it to everyone!