Well I had had a 9 week old rottweiler puppy I got from a woman in Alton who sold me this beautiful dog knowing she had Parvo. Pepper is her name and she was seemingly normal for the 1st day until the signs of lethargy,vomiting,and diarrhea became known...So for about 1 day she was good then shes was suddenly looking like she wasn't even going to last the night So I brought her in there to this place about 1 am on a saturday night.. I brought in a stool sample for them to test as I was fearing Parvo basedon the symptoms. I give it to them,they say "ok great" and proceed to jam a q-tip up her ass anyway because they liked her crying and didnt want to give me the satisfaction in saying my sample was worthless to them,which it wasn't but fine.whatever. I wait about an hour before they say she's tested positive for Parvo as she hands us some literature on the subject and leaves the room again. (So this is where I began to stop making excuses for the employees there and impartially look at how they REALLY were)... So I proceed to wait for 2 MORE HOURS for the "Dr.Satan" Santiago" to come in and she enters and immediately starts handling this rottweiler puppy who had gotten down to 6 lbs in 3 days,and hadnt been able to keep any food or water down in that time,who was on the edge of death like,really rough..As if she were pissed at her or something..She starts by pushing in on her eyeballs,pulling on her scruff and finally digging into her stomach with her fingers,which was really hurting this puppy!! So between her cries and yelps from her doing this,I ask inquisitively what exactly she's looking for as she's doing that, all while doing my best to console and comfort little Pepper while Dr.Satan continues to ignore me and giggles, going back to thrusting her fingers into her belly making her cry in agony once again.. (this is after she was clearly done doing that already,which was almost the worst part).... I said, hey... excuse me. May I ask what your searching for that's putting her through obvious excruciating pain and more hell than she's already going through and why your doing it again ? Is that necessary??!! Wtf ?? She again ignores me...digging her knuckles and fingertips in more and harder than before,chuckling the entire time like I'm telling jokes or something ...... I then began to lose it. I said ya know,I'm not really sure if your not hearing me or your ignoring me and my attempts to question why you insist on doing what your doing there !!! (Mind you,she was already finished before but started doing again when I asked her about it as she chuckled and was grinning like some sort of f'n sadist ! I'm not exaggerating even a little bit here. I almost got the third attempt to ask completely out before I just snapped and grabbed my puppy saying gimme my f'n dog you f'n... (I called her a name not fit for general audiences let's just say..,It wasn't good) She kinda just shrugged and said - okay,seeming relieved. I scooped up my half dead puppy,stormed towards the entrance and kicked the front door open clearing my path...And left. Again I dont know what this poor dying 9 week old puppy could have done to Dr.Santiago,but this woman is a monster. Plain and simple. I would BEG someone to think twice before choosing this hellhole.Please for the sake of your pets well being,don't say you weren't warned if you do. I made that same mistake as we got there,there was this nervous and aggravated guy who said he brought his dying dog there and had been there two hours and knew nothing yet. Not a word. I brushed it off and wish I hadnt so listen to me here. The entire near book I have written is 100 % true and I have not exaggerated one syllable. Thank you for your time.

Very nice friendly professional people!!! Couldn't ask for better care for our little boy !! They called us every few hours with updates !!

I'm writing this review to hopefully make sure no one else has to go throught what I did with my dog. I can honestly say I have never come across a group of more money hungry, insensitive, individuals in my life. I understand that vets aren't inexpensive, but to presume someone cant pay or doesn't have money is just unforgivable. The night I came in with my dog , I was in such a panic when i left my house I was in my sweatpants and an old tshirt. I didn't realise i needed to be dressed to the nines in order to be treated decently. The receptionist was very short with me, asked me 2 times if I could pay the $75 exam fee, and then asked if i wanted to fill out care credit, before i had even seen the vet!!!! I felt hurt being judged that way, I love my pets and my only thought at that moment was to get him there as fast as possible. The vet I saw was also unsympathetic, I beleive her name was dr. melby. You could tell she just cared about getting her money. not once did anyone ask me if i was ok, or tried to offer some sort of comfort. This clinic takes advantage of people in a vunerable emotional state. its so wrong as well to judge someones ability to pay by the way they look. In the future i will be taking my pets to Hawthorne Animal Hospital. They too are an emergency vet and have evening hours. Shame on you animal emergency center

This place was amazing. This was our first hospital visit for our first dog and it being Easter Sunday morning we had limited options to choose from for our sick puppy but I am 100% happy that we stumbled upon this Animal Emergency Center. They constantly checked in with us and even knowing that we were not the number one priority (a man came in carrying a dog that was shot in the head!) we were very well taken care of. They will give you an estimate when making our choice which might be standard but I appreciated very much. We ended up doing an out-patient procedure that worked out very well. They stopped the vomiting/diarrhea/nausea with some injections, gave him some fluids, gave us some anti-nausea prescriptions to take home and we still got to spend Easter with our family and with our happy puppy.

This is THE PLACE to go if you have an emergency and it is after hours and your normal vet is not available. On Christmas day our 5-year old lab came into the house bleeding from a large leg wound (cause unknown), so we rushed him to the Animal Emergency Center in Collinsville and were taken in immediately. We felt bad because we were seen before another couple who had gotten there shortly before us with their pregnant cat. The couple was understanding, saying they understood triage and that we were a higher priority. Thank you to the Emergency Center for healing Jakie and thank you to the waiting couple; we hope the kittens were healthy.