We took our Great Dane to them on a Sunday because she got sick. When we got there the staff was very good and attentive. After they examined her they informed us she had gotten bloat and would require surgery. They told us the low end would be 1500 and the high end would be 2500. The Dr. did the estimate and it came back at 2500 to 3500 which we were obviously shocked about. They explained half had to be paid that day and the rest when we picked her up two days later or we would have to euthanize her. We had the first half that day but they would not work with us on the remaining so we had to put our beautiful baby down. She was a perfectly healthy 5 year old and we had to put her to sleep because they care more about money than they do your pets and their families. I truly hope no one else has to make this decision like we did. It is sad that they can will not work with families in this situation instead of giving us a payment option, we lost a member of our family. Our home is missing a very large piece. We love you and miss you Dottie Mae.

Fantastic. Dr Cohen and all the staff were wonderful and caring! We will be customers for life! Thank you!!!!!

We had a great experience consulting with the person who answered the phone. She answered our questions in a very friendly and professional manner, and after hearing our dog's symptoms, recommended that we could wait to bring him in to his normal vet tomorrow.

Brought in a stray in very bad shape on a Sunday afternoon. The were very kind, very informative, and I have great hopes we will be able to find a home for her. In regard to bedside manner, it is important, but on the phone they have to inform you of the cost up front, otherwise people would drop off animals and just leave. And, all things being equal, I rather have an emergency vet that is excellent in emergency medicine, than all smiles and not know how or what to do to save a life.

I had taken one of my dogs there a few years ago and was not impressed. I needed an emergency vet last night, and when I called, they were extremely rude. I wasn't sure if I needed to bring my dog in, so I told her a few of his symptoms, and she said with an attitude in her voice "So what. Do you want to bring your dog in or not?" In an emergency they are not helpful nor comforting to owners. We went to the emergency clinic in Janesville instead, since we will never be so much as calling this clinic again.