Great

We (and our kitten) just love Dr Jill Mitchell. Very kind, knowledgeable and personable.

Very caring staff.

I can't say enough about their services. I've always been paranoid when it comes to trusting reviews on the internet about places, but I HAVE to get this out. The staff at Frankfort Animal Clinc were MORE than nice; extremely understanding; and very thorough when it comes to explaining the things my dog needed. I also get her groomed there. About a month ago, I took her to Petco (also in Frankfort) to get groomed--they had a special going on. It was gonna be cheaper than what I usually pay at FAC. They did a HORRIBLE job! I dropped her off in the morning before any other dog was there to be groomed and was told it would take 45 minutes--an hour at the most. My dog was still wet when I picked her up--FOUR hours later; she didn't smell fresh--i don't even think they clipped her nails. I'm not anal about this type of stuff, but they advertised that she'd get a little bow afterward--I got nothing. In fact, there was still a little dust on my baby's nose when I picked her up. You want someone who's dependable, go with a place who values your business as a customer and stick with Frankfort Animal Clinic.

I've had various little things happen over the years, but I've overlooked everything because they are right beside where I work so it's convenient to use them. The last 4 times I've had my dog groomed, it was here. The first two times, they did a poor job and he smelled immediately upon pickup, so I complained. The third time, he was spotless and I was very happy. The fourth time (on Friday), I picked him up and it was clear he got a lick and a promise. I complained on the spot--I guess it was built up after 3 bad groomings that I wanted some satisfaction. The girls there said they were not authorized to give me a partial refund, but the office manager would call me. I just got that call a few minutes ago, and the short answer is, "We're sorry to lose your business." Now will someone tell me... how smart is it to tick off a customer by doing your job poorly, then tell them essentially to get lost? Especially in this day and age of the Internet? So they could have given him a free grooming, which would have cost them next to nothing, and kept me as a customer for years. Considering Friday's visit alone was $235, I am confident I've spent thousands of dollars there over the years. And they don't care if they lose my business or not, not to mention the people they will lose from word of mouth. I even thought about disputing my credit card charge, but they've caused me enough headache already. They can keep it. Hope it was worth it to them. As a side note, I suspect the other 3 reviews here to be fake. Note they were all posted within a 5-day time period in November '07, and they all use the same nickname format of "first name, last initial, a period after last initial." What was so special about that November week in 2007?