I've been using this location for over 8 years now. They've always been more than pleasant to me. They try their best to accomodate any sort of issue whether it be the emergency walkins, or having varying hours. My dog is on their wellness plan, and the rare times where I've had to pay for any medications that fall outside of the plan have always been reasonably priced. They try their best to stay within the wellness plan guidelines. They are SO good to my animals (I've brought in 5-6 different pets), and Dr Augusto is probably the nicest man I've ever met. I've had a few female doctors throughout the years here and there, but usually Dr. Augusto is the one that sees my pets most often. He's been more than helpful and informative and has never given me a sales pitch. I had a major issue with one of my cat's ears one year and he informed me that surgery could be performed, but it would merely be for the cosmetic factor, not to aid in the animals pain. If he had told me I needed it done, I would have done it, but he was upfront and honest with me in the care for my cat, which meant a LOT. I 100% trust him and his staff. Mel at the front desk is someone that I see often as well and she is always very nice, and professional. I love it here.

They are all very nice and I enjoy going there!!! They are very helpful and answer any questions I have. The vet and the vet tech were so helpful and calm when my baby had an allergic reaction to a vaccine.. We can't thank them enough!! I recommend banfield in millbury for sure!!!

They messed up my cats surgery! I took my cat here from when we first found her and she was only a few weeks old. They saw her a few times and talked me into buying a kitten plan for a few hundred dollars which included everything from shots to nudering/spading for the first year. They did all the shots and evaluations and told me my cat was a short haired female domestic cat. 8 months later, while my cat was in being "fixed"...they called me and said that there was a problem during surgery and that my cat was a male. They found out by cutting my cat open and looking for ovaries...HE had none! I was very upset and they didnt even offer to give me a free bag of cat food. they should have cancelled my payment plan and I shouldnt have had to pay for anything! I will never go there again!

I find the staff, especially the receptionists, extremely rude and condescending. They have no idea on how to treat their customers and their service is well below acceptable standards. I will never take my pet back there.