I can't say enough good things about the Natick Animal Clinic. We've been taking our dog there for the past three years, and everyone -- doctors, technicians, clerical staff, kennel staff, and groomers -- have been excellent. My wife and son -- who are even keener critics than I when it comes to the care of our dog -- love the place. ***** out of *****

I have brought my pets to NAC for years simply because they are so wonderful. I trust them with the care of my animals and to treat me like a valued customer (patient? No?). The desk staff is friendly and down-to-earth, they communicate very well and have always been willing to help me with any requests or concerns I may have. I am ALWAYS able to get an appointment at a time that works best with my schedule, for which I am incredibly grateful. I've seen a few different doctors and they have ALL been wonderful people and skilled practitioners. I've gotten invaluable advice and tips from them over the years and will continue to use NAC for as long as I have animals in my home. I would refer them to any friend or family member, even ones who live out of the Natick area. I believe it's worth it to drive to them from wherever I am. I wouldn't go anywhere else. Truly. As a side note: I read a review where someone mentioned that they felt that the vets and technicians were always trying to upsell labs or additional tests. I have to say that I am often offered additional services and the reasons for the services are fully explained to me. When that happens, I discuss all options with the vet/technician and we decide what's best for me, my pet and my budget. We decide what's necessary, what can wait and what may not be necessary for my pet. They are honest and communicate very well...I think it just comes down to being equally as honest. Have an open dialogue with the person caring for your animal and you will feel completely comfortable, and as an added bonus, your vet/technician will have a better understanding of your pet's needs and your budget and will respond accordingly.

The vets are prompt and professional. However, I did not appreciate my last two visits there because the front staff kept making mistakes on my bills -charging me for service I already mentioned twice to the staff that I didn't want. Even though she is not a vet, she insisted that my dog had annual check up even though I was actually in the exam room with the vet and she's just a front desk staff. Then the manager came out offered another appointment with vet tech (not vet, again, she's deciding what my dogs needs here instead of me or vet) saying I should be responsible for my dogs care which was ridiculous because I was just bringing in my dogs to get his shots on time thats all I requested for the appointment. But she kept saying all these irrelevant things to the discussion about how it's my fault because I brought in the dog instead of my sister who usually brought in the dog. Ummm we all live with this dog does it really matter if I brought in the dog. He's my dog too...I honestly don't think she had much insight as to what was going on and was only interested in their benefit. So when I came back for this vet tech appointment, the actual veterinarian came in gave all the rest of the shots and actually did annual check up. I didn't bother to waste my time to enquire why they decided to change it back to bring in vet instead of vet tech. I guess they actually realized that my dog didnt have annual check up like I told them in the first place but they really wanted to charge me for this service the last time I was there. So overall, I think front staff needs to be attentive. Also, the same front desk lady tried to charge me twice for the stool parasite test for my dog and it was taken off only when I asked her about it before handing her my credit card. I am not sure if it is same for other vets but they never sent me the result for that stool parasite test. So I called them months later and then they told me the result is not sent out unless it's positive. I work in the medical field and that was quite disturbing to hear because we would never do that to humans! can you imagine getting a mammogram done and never hearing back from the radiology dept? come on I paid nearly 40 for this stool parasite test which is high compared to other places you can find. does it really hurt your business to send a quick FYI on results. In summary, the front desk at natick animal clinic should be more attentive and honest with dog owners.

Natick Animal Clinic is the best!!! They were great during a difficult time with my cat. They really showed they cared for him and made things easier for me. They helped me with my dog recently who had surgery at Holliston Animal Clinic, after surgery he had really bad side effects and Natick Animal Clinic checked him out and told us what to do. They followed up twice after his visit to make sure he was okay. Holliston Animal Clinic never once called to check on him. Don't go anywhere else for your pet.!!!!!! Love this place.

I made my appointment for my pet with a healthy dose of skpticism based on some of these other reviews. These reviews are dated and outdated, and I am very glad I didn't let them keep me from trying the services at Natick Aniaml Clinic. I found exceptional care at this Clinic with a compassionate staff and an environment that is very client and pet friendly. I would recommend this clinic to anyone!