Never going back to this office again. We moved to a new town and needed a new vet. The first time I brought my cat in, the doctor had no interest in her past history, he just complained that he couldn't read the vets notes from our old office. My 17 year old cat messes herself from the stress of the car ride, and no one in the office would clean her up (my new vet, and old vet would take her immediately for a bath), this place would make her sit in her own feces, urine and vomit while waiting 20-30 minutes!! The exam rooms are tiny, and not the cleanest I've seen. My husband went with our other cat for a separate visit, and had the same bad experience I had. I went in another time to pick up some (very common) meds that my cats are on, and they didn't have enough to give me.... who runs out of medicine!! The last straw was when they rescheduled a blood work appointment due to the time my cats get their meds, and rescheduled it for a better time (for a more accurate blood test). We show up for the rescheduled appointment and were turned away because according to the girl at the front desk "you gave them the pill too late, we won't get an accurate reading". My new vet at Spinnaker in Somerset said that was ridiculous, as long as they know when the meds were given, the blood work will be just fine. I'm absolutely in love with everyone at Spinnaker now, and will refer everyone to go there!! I want to go to a vet office where the staff actually seem to care about my pets. Didn't get this feeling at Swansea Vet Center.