I have been taking my dogs to Randallstown Animal Hospital for about 7 years. My experience has always been very pleasant until today. On Friday I had my dog groomed. When I brought my dog home he was rubbing his ear and whining. I looked in his ear and noticed several scratches. The scratches were too far down in his ear for him to have scratched himself. I assumed that the groomer was attempting to get the hair out of his ear and scratched him accidently. As I looked closer I realized that his hair had been cut uneven. His left side was trimmed closer than the right side and all of the hair on his ears were uneven. the cut looked very unprofessional. On Monday morning I called Randallstown and explained that I was not satisfied with the way my dog had been groomed. I told the groomer that my dog's hair looked like it had been butchered. She stated that was untrue. I told her that I would be at her location in 15 minutes so she could see for herself. Five minutes later Dr. Sharmar, the owner of Randallstown Animal Hospital, called me and was very irate that I had stated that my dog looked he had been butchered. I explained that his hair had been cut uneven and I wasn't satisfied with the service received. Dr. Sharmar said that I could take my business elsewhere. He also said "That is what YOU PEOPLE do". I asked him what did "YOU PEOPLE" mean. He would not answer. I told him that I was surprised at how he was talking to me and that we had never had any problems in the past. He continued to yell and scream and told me to find another vet/groomer and to not bring my dog back to him. I told him again that I didn't understand why we were having this type of conversation. He continued to be disrespectful and I hung up. I decided to take my dog to Randallstown so Dr. Sharmar could see for himself and to try to salvage the relationship that we had maintained for the past 7 years. Dr. Sharmar was sitting at the desk when I entered. I asked him if I could show him what I was referring to. He looked and my dog and stated he didn't see anything wrong with him. I asked him to allow me to show him where the problems were. He stated that I could take my business elsewhere and he didn't want me to bring my dog there again. He stated that I was trying to make him to lose his license. At this point I realized the problem was bigger than me. I incorrectly assumed that I could voice my displeasure with the service I received. Apparently that is not allowed with Randallstown Animal Hospital. I still haven't been told what "YOU PEOPLE" mean, but I am sure we all know what that term refers to. It took me 7 years to realize that Randallstown Animal Hospital does not have any respect me or the care of my dog.

Love this veterinary practice. Dr. Sharma urged us to wait until our dog went through her first heat before getting her fixed so as to avoid future complications. He handled our first puppy visit and made sure our dog had a positive experience. She loves going there now. Loves the staff, and even boards there sometimes. They've been great with our cats as well. They are knowledgable, compassionate and caring. I highly recommend this practice.

Dr. Sharma and staff are the best! He has a way with the animals that make the pet parent very comfortable in his level of knowledge and skill. Duchess loves it there and gets excited when she realizes shes going there.