Let me preface the following with the fact that I don't know the names of any of the staff members who were there that Saturday morning and helped my sister, Odin and I through this bloody situation; sorry. Odin got a big chunk of his ear bitten off early in the morning at the dog park. I went to the vet closest to my home, which opens at 8:00 am (about a 15 min wait) Only to be advised to take Odin to M.E.A.C., which I'm glad I did. When I arrived Odin splattered his blood everywhere. It was all over the floor and the front desk. The vet tech quickly came out and took Odin back. I was scared to let her take him because I didn't how he would react but he seemed really happy to be with her. He did lick her hand and wagged his tale a bit, so I don't think he realized his ear had been bit off. Then the lady at the front desk came out from behind and kindly directed my sister and I to the bathroom to wash my blood covered hands and afterwards to wait in the waiting room. I asked for paper towels to clean up the mess all over the floor and desk but she said she will take care of it and not to worry. Super sweet. The vet came out quite quickly. He asked us a bunch of questions about Odin, like is he allergic to something and other questions I don't remember. Then he explained to us what he was going to do to Odin, asked us if we had any questions and then he went on his way to do his job. Which he did very well. The vet tech lady brought Odin out and she was very sweet in handling him. The front desk lady gave us our bill and discharge letter. The price was fair, or as fair as a vet's bill can be (I think they should create a better health care system for pets but that is a whole other dilemma; or I could just be super cheap). Anyways, The emergency exam fee is $95, which is not too bad considering the vets in the area where I live charge about $100 for a non-emergency exam. I Know, Dam I've been getting ripped off. Also everything on the bill reflected everything he said he would do. No Surprise charge/procedure. So overall I loved everyone here, everyone did their job, they were kind and attentive. Hence the excellent review. Will definitely be coming back here if I have anymore unfortunate emergencies.

I just spend 2 hours there. They took my cat left me in a room for 2 hours and then came back and told me my cat was aggressive and there is nothing wrong with him. Of course he was aggressive, he was in extreme pain when I brought him there. I told them to give me my cat back I took him him and he can not walk on his rear left foot, it is either broken or badly sprained. The doctor was rude as he could be and it is obvious he does not like cats and the helpers made us wait for 2 hours and never even came back to us to let us know what was going on. DO NOT GO THERE EVER! This place sucks.

My cat just spent 5 days & nights at MEAC on IV fluids. I called every morning for an update and stopped in at least once a day to check on him. The techs and vets were all very patient and helpful, updating me and explaining his condition and answering my lists of questions. Taking your pet to the vet is never fun, and less so when it's an emergency, but I was very happy with the way they treated my cat and me.

I usually have a small rescue of several dogs and end up at a 24 hour clinic several times a year. This was the first time I have tried Metro as they haven't been 24 hours for very long. During a heavy snowstorm in wee hours of the morning we discovered we may have had a poisoning problem. The staff was great - knew exactly what to do, how to handle the dogs calmly and were fantastic to me as well.

I have (unfortunately) needed to use this clinic numerous times...the unfortunately comes from the emergent nature of my visits...not the treatment. I think they are all great! Very friendly and helpful. Not sure what happened with the negative reviews but I have never had a problem with them.