This place is nice and clean but be cautious for all their hidden fees etc. my dog is on their "puppy plan" and got his shot, the doctor accidentally overdosed him and he reacted to it, I took him back and in order to SAVE HIS LIFE!!! they want to charge us while he is on the plan? wtf? We asked why are we paying for the doctors mistake when they admitted to making a mistake and they said, "because you want him to live dont you?". I am making a formal complaint and intend this to help people watch out for being conned right before their own eyes. By the way, we called Banfields hotline and explained to them the situation and they stated that my family is right and that they will resolve this situation. Their hotline is very friendly and helpful and actually speak English which is very helpful. ***Update*** The Banfield hotline routed this up to the President of their Company and she personally called us and told us that we would not be charged and that she was deeply sorry, that was very nice, she also gave us her direct number to give her a call if the staff at give us a problem when we go pick up our dog. No Stars for the staff at the Banfield in Waldorf MD 5 Stars for the customer service hotline for routing this up quickly and effectively, GOOD JOB guys!!!

They killed my friends cat who was on the table just to be spayed