I have been to 2 different veterinary clinics before coming to this hospital. The experience I've had here has been substantially better than what I've experienced elsewhere. The doctors are very caring and take time to actually explain treatments. The staff at the vet clinic I went to before didn't make efforts to get to know me or my pet. I felt like just another customer and it is not like that at this clinic. Not only am I asked about the pet I am brining in for that visit but they ask how my other pets are doing as well. I will not take my pets anywhere else.

I decided to try this vet after going to numerous others and having to go to 24 hr emergency clinics since most vets don't see rabbits. The doctors here were amazing with my rabbit and took the time to get to know her and check everything instead of just rushing through it. Everyone was so nice and helpful. I definitely recommend bringing your pets here.

I have been going to this veterinary clinic for 8 years. The wonderful people there have seen a total of 5 dogs, a cat and a rat or two. My family recently experienced the loss of our best friend Lucy --my lab doberman mix. As traumatic as it was to all of us, it would not have been better with anyone else. They were supportive through the chemo and at the end of her life. Dr Groehn and her staff are as caring as anyone I have ever met. I cannot thank them enough for everything they have done and everything they will continue to do for the rest of our small family members. I also want to give a special thank you to "aunt Connie" ...you are the Greatest!

We have limited experience with this vet but are trying them out with the addition of a new puppy to our household. The puppy started throwing up about 4 hours after being given the standard meds for heartworm, worming, etc. so we called to see if we should be concerned or if we needed to replace the meds. After being put on hold several times totaling 20 minutes or more, we were asked if we knew of an emergency vet in the area (shouldn't they at least be able to tell us who that would be???) and advised us to have them see the dog because they were closing soon and still had several appointments for the day. It seems like this is becoming pretty standard care among vets... they're generalists that only cover shots, and non-emergencies and for other concerns you need a specialist at an astronomical price. Also haven't received any response to setting up a followup appointment via their online service after 4-5 days. Called this morning to inquire on a price for meds they want me to pick up and the woman was a bit short. Maybe it's just bad coincidence but it seems like they are short-handed. So I may go back to Pet Authority in Waterford (a long hike for me since moving but a good staff) or switch over to using a shot clinic once we get more organized.

This office has confused my two dogs many times, and have not returned calls when I have been waiting. Shots were a nightmare (to keep straight) and they missed testing both dogs for heartworm. I have waited in a waiting room for 1 hour, while listening to the staff talk about their weekend, the laundry and all the while cracking jokes. I finally stood in the hall with my dog on a leash! The owner seems good but is not there all the time. Half the staff does not really work, records are messed up and it is hard to get a straight answer. I would never recommend this office.