My dog Lucy Lu loves this Vet. We board her there and she receives all her care at this facility. We return from our trips and she is well fed, happy and we see no signs of separation anxiety. She goes happily to the kennels and often gets to interact with the staff during her stay. Prices are fair and they are always willing to advise the best care for the lowest price when asked. We feel confident and safe in leaving Lucy in their care.

I am a technician at Veterinary Medical Center and just had to respond to a prior Google review regarding boarding at our clinic. Let me just preface my response by stating that I have never worked at a veterinary clinic that cares more about their clients /pets than the people employed here. The doctors make every attempt to work with those who have finanical difficulties and have even taken in pets that have been left at our doorstep. In fact, one of those pets is one of the cats that the woman who wrote the prior review saw "roaming free" in the reception area. Another young cat the previous owners were going to euthanize that the staff just couldn't perform. So yes, there are several cats that "roam free" at out clinic. We always explain fees to our clients to the best of our abilities and just to prevent any "miscommunications" we also have clients read and and sign release forms for each pet before providing any service including boarding. If there are any unanswered questions or concerns regarding either finances or treatment, ect, this gives us a chance to address them prior to any work being performed. If there aren't any questions that are brought to our attention after reading/signing our admissions or release form we are not aware of any "miscommunications" that need to be addressed. We also monitor our boarders very carefully and owners are welcome to view our facility at any time. We have a small boarding facility to noone goes unnoticed as may be the case in larger facilities. We typically arrive in the morning let the boarders outside in our fenced in area and then provide a prescription kibble to all. If clients pick up their pets just as our doors are opening, there may not be time to provide (or for them to eat) certain things such as their morning meal. Lastly, the people I work with here are the most compassionate, professional group I have had the pleasure to know. We always put our clients and their pets' well being as our primary concern. I believe that the people who know us, understand that. And for those that don't know us, hopefully will give us the opportunity to demonstrate that.

I searched for places that board animals on Google and found the Veterinary Medical Center. The girl I spoke with on the phone seemed professional and when I asked how much it would cost to board BOTH of my dogs, she quoted me $22/day. I repeated, "for both dogs", and she said again, $22/day. When we dropped our dogs off, the girl at the front desk was extremely unprofessional, scoffing at the copier and complaining about how no one else makes copies. When we picked our dogs up three days later, we were charged $22 per dog per day. When I explained that it was not what we were told and I would have never brought them there for that much money, I received no apology or consideration, only this explanation: the girl I talked to is new. I then proceeded to see the second girl at the desk talking to another client about how she just hung up on someone and lost the girl on hold. But the straw that broke the camel's back was when we were told our dogs had not been fed, but the other woman's had, and that they had just been outside. Yet, when we left, both our dogs ran to the grass because they needed to go. I will never return to the Veterinary Med. Center for boarding or any other service. I found the staff unprofessional, and although I could not see back where they took my animals (something that has always worried me), the place smelled like urine, and there was a cat roaming free around the building. $150 dollars later, I'm quite disappointed and frustrated.

I did some shopping for a vet for my new puppy and found them to be very professional and comfortable to work with. The staff answered all my Qs and their pricing seems both fair and reasonable. I've since brought my pup there twice and feel I made the right decision. Facilities are clean and I've not had any issues with crowded wait rooms. The doctors are compassionate and I've always left feeling more knowledgeable than when I walked in. Though I live in Brighton, the drive is still a short one and worth the time.