If I could give less than 1 star I would. I WAS a long time customer of theirs ... until the office manager, Ashley, accused me of being a horrible pet owner. While accusing me, she was screaming at me. I couldn't get a word in edgewise, I guess she really like to hear herself yell. She also said that I was unprofessional ....? .... and before she hung up on me the first time, she said "You're fired". When I called back, she answered the phone and wouldn't let me speak to anyone else. She then hung up on me again. This all started when they called me to say THEY had been making a mistake regarding my dogs medication for years. She said my dog would need to be seen again. I agreed, but asked if it could wait until after the holidays (this occurred the day before Thanksgiving) because all of this was just sprung on me and explained that I don't have the extra money for a $100+ vet bill at the moment. This is when things got ugly and she started yelling at me. I'd like to add ... my dog has needed this medication since Schoolcraft vet spayed her when she was a pup. She is now 10. When this issue was first discovered after she was spayed, the vet at the time explained to me that her becoming incontinent was typical for female dogs after being spayed but it was rare for it to happen to a puppy, it usually becomes an issue later in adulthood. The vet said something could have happened during the surgery, which to me made it sound like it was their fault. I never once cause a fuss about the fact that she would need medication every day for the rest of her life. Ashley flat out told me I was lying and that my file didn't say it was their fault. Two years ago, I had another bad experience with them and thought of finding another vet then. I should have. Instead, the issue was resolved and I decided to keep giving them my business. I won't get into details, but it involved another one of their employees treating me like garbage. I think they need to replace the office manage because her horrible attitude is clearly getting to the rest of the staff.

wonderful place. I won't go anywhere else.

Absolutely the worst experience I have ever had with a business. I wish I had the time and space to explain my entire situation, but that would take too long. All I can say is that this clinic charged us for euthanizing our dog after she was hit by a car. The only problem was they did not such thing. We tried to contact them to inform them of their mistake and were never able to get in touch with the person we needed to speak to. We received a phone call from them telling us that we are 90 days late on this bill. When we tried to explain the situation we were YELLED at by Kathy, the office manager, and finally hung up on. We tried to call back three times to get this taken care of. The second phone call also ended with Kathy yelling at us and hanging up on us. On the third time, we let Kathy get her yelling out of the way and told her we would be happy to pay the bill once the euthanization charge came off. She said it already was, but we were unable to pay the bill because she already sent us to collections. I am not one to call for somebody’s job…but Kathy should find another line of work. Her people skills are non-existent, and her attitude is beyond explanation. I have no problem with her sending us to a collection agency. I will gladly settle my debt with them for pennies what the actual bill was. Kathy may think that sending us to collections would ‘teach us a lesson’, but all she did was cost herself more work and very little reward. I know the collection agency will gladly take a cut out of what we pay, letting Kathy collect about $6 on the original bill of $60. Please, do not take your pets to this place. They are very, very cheap…but your pets deserve better then these people.

Great staff, and a web based pet portal to manage my pet's health. Awesome!