I have been taking my cat here for only a month, and I can't even imagine bringing him anywhere else! The staff has ALWAYS been very friendly to my cat and I. My cat Max, had to be there all day today, due to dehydration, refusing to eat, and vomiting, and was seen by Dr. Stueve. Dr. Stueve was incredible! He was very good about calling me and giving me updates and talking through what tests he would like to do on Max. He mentioned possibly doing X-rays on Max to see if there was a foreign substance in there, I was skeptical about it because of the money aspect, and he assured me that if I do opt out of the X-rays that it's not gonna be a life or death situation for Max and that it's absolutely not needed. To me, that shows that he cares about the patients, and their budgets and not just wanting more money from you.

Horrible. If you care about your pet and the medical care that they receive DO NOT take your pet here. We've have been taking our dog here for two years now. Every time they see us they are constantly trying to upsell us, so it feels like they care more about what we spend and less about the actual needs of our pet. Our dog also had blood drawn and the needle was inserted incorrectly which resulted in her not being able to properly put weight on it for two days afterwards. But was this made aware to us or did we receive any apology for it?..Nope. After two days of our dog not being able to walk we brought her back, worried that there was something wrong, to which the vet told us they had probably just inserted the needle wrong affecting her leg muscle. Still no apology. We have not been kept up to date on the necessary vaccinations and the renewal dates needed to maintain them. When going out of town we attempted to kennel our dog, only to be turned away the morning of because her vaccinations were not up to date. But we had never received any kind of notice of those needs either in visits or by reminders. In addition to having horrible pet care we have also experienced horrible customer service on every occasion we have needed assistance or have come in for a visit. Our dog also takes daily medication and we are treated like it is some huge inconvenience to them when we need to receive or fill a prescription. Bottom line...Go somewhere else. You will not receive quality care, service, or attention from Banfield.

I recently took my foster dog to this clinic as they are a vet offering a discount to the rescue that I work with and let me tell you, my experiences were awful! My husband and I are both medical professionals and I don't feel the Dr or staff here are competant or reasonable with their treatment plans or diagnosis. One example of many: To collect a urine sample on a dog, they require you to bring the dog in so they can insert a needle thru the skin to collect a sterile sample. Pretty invasive if you only suspect there may be a problem and not 1 other vet that I asked about this said that was their procedure. If you like long wait times, non-knowledgable associate staff and a vet who can easily rack up your bill with non-needed tests and procedures (probably due to lack of experience and/or confidence), then this might be the place for you, but I will never recommend this place or take any of my animals there again!

Everyone is friendly and cares about keepin my pet healthy and happy. The "Wellness Plan" sometimes seems like a fantastic idea, and other times seems like a gimmick to get you to come in to find out something your pet needs is not completely covered, but still discounted. Which probably means it's fair, not everything can be 'free'. My one concern at this point is that after running tests on why my cat is licking himself bald, and the tests came back negative, their only response is to keep trying the medication which doesn't seem to be working, and to keep the "cone of shame" on him when he's already been in it for 3 weeks. So I'm getting a second opinion from a different animal hospital to see if there are any other options.

Wanted to comment that a cystocentesis (obtaining a urine sample by inserting a needle through the skin and into the bladder) is not considered invasive and is completely routine in small animal practice. This method, or inserting a catheter, are the only ways to get a sterile urine sample.