This place is absolutely ridiculous! They don't care about OUR ANIMALS, THEY ONLY CARE ABOUT THE ALL MIGHTY DOLLAR! Our dog is dying and they are "demanding" half the money up front BEFORE THEY WOULD EVEN START TREATING HER. As soon as my husband walked in the door, they should have taken our dog and started treating her immediately! One should figure that if you walk into a vet ER that we are animal lovers and are concerned and want to take care of our dog as she was not just a dog, she was our little girl! We are sickened by the fact that our dog lay on the floor seizing and dying and they are wanting half the money up front. Even if they took our dog and started treating her and she passed away, we would have paid our bill. (JUST LIKE WE DID!) We understand that it is a business and that it takes money to run, but when you have people crying and worried over their beloved animal they should realize some people are willing to do whatever it takes to keep their little boy or girl alive! FIRST STEP WAS GOING TO ASSOCIATED VETERINARY SPECIALISTS, BRIDGETON, MO! HUGE HUGE HUGE MISTAKE SHOULD HAVE GONE TO ANOTHER ANIMAL ER. Needless to say, I get a frantic call from my husband that our little girl passed away. Driving in the rain to get to them as fast as I could to be treated like we were going to rob them of their services is TOTAL BS! As my husband is with the dog, I go to talk to them about cremation etc. and the receptionist gets ready to hand me a $600 plus bill--AND THEY DID ABSOLUTELY NOTHING, BUT LOOK AT HER. I see the bill and ask the receptionist, "Did they even do anything to her?" and she said, "I'm not sure, let me check." (I KNEW THEY DID NOT, I JUST WANTED HER TO EXPLAIN HOW THE HELL THEY GOT TO A $600.00 PLUS BILL WHEN OUR LITTLE GIRL HAD ABSOLUTELY NO TREATMENT FROM THEM!) About 5 minutes passes and she comes back up front to tell me, "No the vet just examined her, so it will be $120 for the examination and $160 if you want to cremate her." In my opinion, she would have let me pay the $600 plus bill and not said a word, thinking we were so grief stricken we would have not known any difference. THIS PLACE NEEDS SOME SERIOUS TRAINING ON PEOPLE SKILLS AND HOW TO DEAL WITH GRIEF STRICKEN PARENTS WHO ARE UPSET OVER THEIR BELOVED ANIMAL(S).

My dog received excellent care after sustaining a spinal cord injury. The support staff and Dr. DeLuke were helpful & responsive. I appreciated the care and how communicative they were about her progress.