Horrible, there are many other nearby pet clinics that you should seek before going here. While the staff is nice, they are overly expensive and lack quality service and recommendations. I brought my puppy in and they said it was time for him to get his neuter as his testicles had dropped. Brought him back in a few weeks and dropped him off for his surgery. Then I get a call later in the day that they started the neuter, but his testicles had NOT dropped, so they had to cut into his abdomen to extract them. UGGGGG, [pain point #1] they were wrong about his testicles dropping, [pain point #2] they didn't check before the surgery??? Unprofessional! But the real boot to the face was [pain point #3] they were now going to charge me an ADDITIONAL $100 for the operation due to the additional need for anesthetic and operation costs for THEIR mistake - and of course now my puppy was MUTILATED with 2 cuts, 1 very deep and had a very long recovery. Honestly I'm glad he's still alive. I'm never going back. DON'T GO HERE, LEARN FROM MY MISTAKE!!!