In response to the previous review from ned Netbuk: It is not our intention for anyone to have this experience and we are sorry this happened. $500 is a lot of money and everyone deserves an explanation of costs if that is requested. We are committed to our patients and clients having a positive experience. Kindly, Stephanie Houle Office Manager

All of the care received here has been excellent. They are great in every area except one - sensitivity to cost. Every time I've asked them to explain the cost of a procedure I've been met with impatience and rudeness. They act as if it's a huge inconvenience for them to go over a price. They don't seem to realize that $500 is a lot of money to hand over without explanation. They need to understand that we customers deserve to know what we're paying for. They would have received an "excellent" rating if they weren't so rude.

My entire family has been clients of this hospital for the past 40+ years. I've had my dog (who is pushing 16 by the way) seen here for the past 15 years. Currently seeing Dr. Rennie who has been great at providing regular and holistic treatment that has helped keep him going for so long. Always had a great experience. They are thorough, they listen, explain all options, and we've just always had the sense that the quality of care was exceptional. My dog is my family. I take his quality of life and the care he receives very seriously; it can also be emotional. Not looking forward to some of the decisions I'll be making over the next few years and I wouldn't feel comfortable going anywhere else. I feel confident that they will always make recommendations in the best interests of the patient (him, not me). I've recommended several friends and colleagues to this hospital and will continue to do so.

If you're looking for a hands-on, personal and caring veterinary practice Dover Vet is the place for you. They offer a wide range of services that address each pet on both traditional and holistic levels. I had the good fortune of discovering Dover Vet 4 years ago after taking my animals to other facilities in the area. I wouldn't take my 3 dogs and 2 "pocket pets" any where else for care. The doctors and staff are always professional yet caring on a very personal level. They take a genuine interest in my pets and their well-being. They use a collaborative approach so that the pet owner clearly understands the treatment options. I feel very fortunate to have found this practice and take comfort in knowing they are caring for my animals.