My first experience was not good. Dealt with an incredibly rude receptionist, but I thought I would give them another try since I live in town and like to support local businesses. However, they still don't make it easy and can never give a direct answer. I called about getting my dog neutered and ask for a simple estimate. The woman on the phone told me I would have to come in and have my puppy examine (which I'm sure there is an additional fee for that), and then she could give me an estimate. They also wanted to know about his vaccinations. (Why?) He has all his shots but what difference does it make to them? I was calling about something else! I would think that for such a common procedure, they would have a ball park number on how much nutering a small dog would cost. I don't have a lot of time and going back yet again to have the actual procedure is NOT convenient for busy people. Just heard from a colleague of mine, that Animal Alliance on rt 179 does nutering for $125 for dogs under 39-lbs. If they can post their prices, why can't LAH?? Silly office policies make people go to the competition.