Dr. Jacobson saved my second kitty when she ingested a string. Also, I had a concern about an issue that took place with my kitty from 14 years ago and asked her about and and Dr. Jacobson was nice enough to offer her time to talk me through the issue. My first cat had terminal cancer and was operated on. I was young at the time and didn't understand why she was operated on and asked Dr. Jacobson recently and she took the time to explain which was very nice of her.

My dog's been a patient here for the past 7 years, and I've finally had enough and switched vets. While the docs are competent, knowledgeable and friendly, the front desk is lazy, incompetent and rude. Not once, in 7 years, was I seen on time or at the very least within an hour of my scheduled appointment. If you can't manage your appointments, have the courtesy to call me and tell me that the doc is running late. Don't waste 2 hours of my time because you double booked or didn't feel like picking up the phone. When I did leave the office and asked for a copy of my chart, I was told that I will be charged 75 cents per page and I have to get a notarized letter explaining why I'm leaving their practice. Are they for real??? I don't dare ask patients in my own office for money for copies of THEIR OWN RECORDS, and I would never even imagine asking for a reason as to why they wish to switch doctors. It's none of your damn business why I wish to leave. Sad to see the talents of good vets wasted by horrible office management.

Agreed, receptionist was rude and puts you on hold in mid sentence. Also at times, feels unprofessional especially when asking questions about your beloved pet - only to get an answer like, don't worry about it, it's nothing, but feed these meds.

receptionist rude and a bit slow.