Hedy Tufo -- 1 starNever again. Brought my dog to get groomed and to have her checked for bacteria infection. at 9:30am - was told they would be grooming at the vets office. Told I would meet Tony that morning. No Tony. At 3:00 they call my husband, not me - to tell them she won't be done till 5:00. I call back asking why it takes 7.5 hours to groom a puppy...they say she needs a lot of work - but she is fine, happy in her kennel. I ask to speak to Tony - no Tony - he is in transit dropping off the urine sample for her. I show up at 4 and say I will wait but would like to see her now. My Dog is not in the building. They moved her somewhere else - after I became HYSTERICAL screaming and cursing - they finally gave me the address of some house in Hampton Bays. I race over there to find one dog sitting in a car. I pound on the door, threatening to call the police - I get my dog back. I expected a phone call from the vet, something...nothing. I picked up my slow feeder bowl the next day and they replaced the Soresto collar that was left at Tony's house. DO not believe they board your animals at the vets office. It's some apartment on Penny Lane in Hampton Bays where Tony lives. I would have simply rescheduled if they couldn't do it due to "construction" but now I can't believe a word they say. They lied to me multiple times during this fiasco, sadly I now have to find another vet.. my first grooming experience was something out of a horror film. She came back to me still wet, nails unclipped...it wasn't even done right. Oh and they couldn't get a urine sample to check her for the UTI infection she had - even though they had her for over 7 hrs. Simply the most unprofessional - uncaring - irresponsible - situation I sadly subjected my sweet baby to.
Very clean, friendly, competent staff, great with the animals Best vet experience I've had!
Best vet around! I had been using a different vet for years that I felt kind of indifferent about. However, in the last few months things really went downhill with the practice and as a result my dog wasn't getting the care she needed. On the recommendation of my groomer we made an appointment with Dr. Walker and to say I was impressed was an understatement. She listened to everything I said, was incredibly thorough with her exam (so much so that she caught several things the other vet missed) and was incredibly proactive in trying to establish what was causing her to itch and lose her fur. My only minor issue was that they did some tests in the back and I like to be with her during that. But for how wonderful everything else was I was willing to overlook it. Dr. Walker is everything I believe a vet should be- patient with the owner, very sweet to the animal and incredibly knowledgable and proactive.
Name | Address | Facility | Today's Hours | Rating | ||
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Vetco | 180 West Montauk Highway | Vets | Not Available |
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Shinnecock Animal Hospital | 212 East Montauk Highway | Vets | 09:00 AM - 06:00 PM |
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