I wasn't going to leave a review, but I saw that most of all of the ones posted were negative, so I really wanted to share my wonderful experience with these people. I've been a regular at Island Exotic for my rats for two years now, dealing with a variety of health issues, and they are literally the best veterinary practice I have ever brought my animals to. (I'm very picky about vets, my cat sees a different one every time he gets sick because I'm not happy with any of them) Dr. Hoefer is the absolute best, I've met with her the most and she's so incredibly knowledgeable and caring towards her patients. Just watching her interact with my rats and seeing her treat them as gently and tenderly as I do makes me so happy, I recommend her to everyone. I have seven rats now, two were practically deathly ill when I got them, and because of her expertise they were happy and healthy in no time at all. She's very thorough with the information she gives and with her diagnosis too. Dr. Davis I believe is new, and I've been meeting with her more and more recently too. She's right on par with Dr. Hoefer, Last month one of my rats developed a tumor (unfortunately he's too old for surgery), and she's been helping me monitor it and has been asking me how he's doing during appointments I've made for other rats. That might seem silly to mention, but it really means a lot that she cares enough to ask and make sure he's okay. Can't say much on Dr. Maguire as I've only met with her once around 8 months ago for a minor respiratory infection, but she was still very helpful in her diagnosis as well as treatment. The support staff-- the techs and secretaries are wonderful as well. The techs really do love every one of their patients, and really want to help in providing a treatment for everyone. And the secretaries both have great customer service skills. I don't think there's a single nasty person that works there. They aren't a money hungry business at all, like some other vet practices I've encountered via my cat. All the people here are so sweet and earnest in their desire to help their patients make a full recovery, I'm sure that if there was any sort of an issue with payment something would be able to be worked out. Being able to take my pets here is literally the only silver lining when one of them gets sick. I know I can always trust them to provide a treatment in any way they can.

I don't know what's the story...but my Kinguzzzzz ... eclectus bird was brought there for treatment this Saturday. .. Dr Maguire saw my kinguzzzzz and told me my bird should stay in the vet for 2 days and she is sick and they found metal toxicity. . I was fully aware my kinguzzzzz was sick but not bad as Dr Maguire thinks.. instead of valley stream vet I took her this place for treatment without even looking at the reviews... they gave my bird a lot of medications. She was in the vet for 2 days...Saturday and sunday...Sunday noon I received a call from this lady name heather... she said she is no worse than Saturday. .my bird is weak and dull... she doesn't vomit as they gave her medications for it, and incase if the conditions worsens or if my parrot passes away they will let me know... I tried to call back but ended on their stupid voice mail... later I thought my parrot was fine but by 9.... Dr maguire called me and said I have a bad news....my kinguzzz passed away... I didn't have no words... I went to the vet today and the technician came to me and said my parrot passed away on Saturday night... I asked them then why didn't you let me know sunday, then the technician is like let me double check, she then said oh sorry it was yesterday at 10.56 pm... but dr maguire called me 9 and said kinguzzz passed away at 8.30 pm... I strongly think they were lying...they must have killed her by giving her all these medications. .. our loss is ours .. I still can't survive the fact my kinguzzzzz is not with this.... these people are all money eaters... please don't take your pet here......it was a bird... not a human to test your medications Dr . Maguire. ..where were you and your staff?...if you all knew my bird was that sick...why didn't you call us?....you told me you will let me know if her conditions worsens. .. who knows if there was a technician in your office Saturday night, Sunday night?...you guys probably starved her to death ..... Kelly said my bird was throwing up but heather said she stopped vomiting. ..who knows the truth.... learn what life saving is... Doctors are meant to save a life....

I brought my sick bearded dragon to Dr Maguire and she said he had an infection and prescribed a three week regime of antibiotics. This visit cost $300. As the weeks progressed he got worse and worse while on the antibiotics and I finally brought him back expecting her to say that sadly he was dying. Of course she did not say that but instead said for another $500 we could leave him there and they could hydrate him and feed him and he would have a chance. We fell for it and left him at the vet. We should have realized that something was off when they would not let us leave without giving them a $260 deposit. Within 24 hours vet #2 Dr. Hoefler) called and said he had no chance and that we should euthanize him. I thought about it and not wanting him to suffer, I called back and spoke to the secretary and told her to go forward with the euthanization. I was very upset. She then proceeded to tell me that we needed to settle up our bill even though they had no way completed the treatment they had charged us for and that the cost of euthanizing our pet was $170. This went back and forth for awhile and we finally told them to go ahead. We ended paying $500 for a day of treatment and the euthanization. Worse than that they were very uncaring and greedy through the whole ordeal. I have had other animals that didn't make it but I never felt as if I was scammed by the vet.. In this case it was either a bad case of diagnosing or just greed that made them say that they could help us if we paid more money. They didn't care that they put an animal through more suffering if it involved them making a buck. The worst kind of medicine. To add to it the next week I called Dr Hoefler to discuss what had happened and she never returned my phone call. Terrible place, uncaring vets.

If I could give this place 0 stars I would. In fact if I could give this place negative stars I would. This place only wants money. Dr. Maguire is literally the worst vet I have ever encountered. She put my pet on unnecessary expensive medication which made him even sicker. Even Dr. Hoefer questioned why he was put on this medication the next visit. Dr. Maguire said he looked alright until she found out we could only spend a certain amount, she then walked out, and came back in stating he was critical and she wanted to keep him in the hospital... She even said if we don't have the money to sign up for care credit. After just seeing a man pick up his dead Guinea pig that stayed in the hospital I chose not to keep him there. After telling her we would not be signing up for care credit she didn't say a word and walked out again. This time the assistant came in with her and I couldn't believe it. The assistant was so rude and cold, this was the same assistant I saw with Dr. Hoefer. She acted very professional when she was in front of Dr. Hoefer, but when she wasn't there, she was a completely different person. I guess that goes to show, when the boss isn't around, they'll act however they want. After coming here 3 times and getting different medications and tests, he's still sick to this day. I will be bringing him to another vet in a day, and I highly recommend you save the trips to this place and go somewhere else. Its just a hassle, and nothing good comes out of it. Not to mention the visits alone cost a tone, but they make sure to suck every penny out of you before you go. Please, don't go here for the sake of your pets.

I brought in one of my rats because she had two mammary tumors. This is an estrogen based tumor so I got both of my rats spayed plus the tumors removed (she had three by the surgery time). It was a risky procedure based on where the tumors were and the age of my rats but both of them came out great! It has been four days since the procedure and they are very lively! I was working with Dr. Maguire through this and although I found her knowledgeable, she isn't the best with people. She comes off as condescending and will tell you you're doing a lot of things wrong when it comes to caring for your pet. I haven't met Dr. Hoefer so I can't say much about her, but the vet tecs were amazing! Very caring and gentle and took the time to explain the medications and what to expect after the procedure. And the receptionists are exceptional as well, very caring and love to talk about their exotic pets too! The price is good compared to vets that don't specialize in exotics. I spent ~$850 for two spays, level II tumor removal, a stay for both rats overnight, another checkup a week later, and all their medications. It sounds expensive been when I was asking around that was the average price for JUST the tumor removal and some of the medication.