I initially chose this place both because of the positive reviews and the location. It's literally like five minutes away from my home. However, the moment I entered the office I was disappointed. Very poor customer service. This week I visited for the very first time with my yorkie poo fur baby. I went back two days later to get a copy of her vaccinations. Both times the receptionists were cold and unwelcoming. No smiles, no how are you, how may I help you. They basically just look at you. I didn't bother even speaking first because on planet Earth, where I reside, the respectable thing to do is greet the customer when they walk into your place of business. All of the girls' attitudes were totally inhospitable. I went back for copies because I decided to go with another animal hospital. The entire thing bothered me too much. I'm a potential customer contributing to the revenue of your facility. The least you can do is greet me when I walk in. On another disturbing note, the vet who looked at my puppy-who wasn't too hospitable himself at first, told me that she was too young for the rabies vaccination. Mind you, she's 16 weeks old, the age mandated by New York State that she receive it. You can read it yourself here https://www.health.ny.gov/diseases/communicable/zoonoses/rabies/docs/pet_owners_fact_sheet.pdf I called another vet when I got home for further confirmation, and was told that she needed it asap and they would have done it immediately. Anyway, those girls at the front desk need to get it together. Their behavior reflects poorly on the establishment and first impressions are truly lasting ones. There are tons of other neighboring vets. I regret not choosing elsewhere.

For me the key thing was that they are open late and it's easy to get in to see them adopted my cat off the street, when she was sitting outside my apartment building. I wanted to take her to he vet right away, but since it was already late in the day pretty much all the vet offices in the are were closed, and this was the only nearby one I could find that was open, so that was a really good thing. Since my job often goes late, and it is hard to take days off it's still very important. As for they're medical care, I thought they were both friendly and professional and was very happy with Dr. Alan Baum who is saw, but I can't really say whether they're better than any other vet from just one visit. They certainly might be, I just don't know yet.. the late hours however, absolutely vital for me so I can already say they're way beyond any of the other vets I looked up for that reason alone.

I am a long time client at Crawford Animal Hospital in Lynbrook. My black Labrador developed a condition that most vets would never see in their practice of medicine. I brought him in after he could not keep water or food down and was not interested in food. After blood work and x-rays, the three doctors (you get the benefit of three great minds) determined that Max needed immediate surgery. At 10:30 on Friday evening, the three doctors removed my dogs twisted and blocked lower intestines, cleaned his abdominal cavity and replaced his intestines. Had they delayed, or miss-diagnosed, my dog would have died. Instead, I picked him up a week later and you would never know he was on death's door. We later read that this condition is very rare and, even with surgery, the mortality rate is 75%. It's two days since my wife and I picked up Max, and he is doing great! There are no more compassionate and qualified doctors than you will meet at Crawford. Thank you Drs. Baum. Mike and Wendy

I have been using these vets for over 8 years now. I cannot say enough wonderful things about them. Besides being fully knowledgeable and current on all new medications and procedures, their compassion for the pets and their parents is amazing. I wish I had the right words that truly showed how I feel about them because they are so kind, patient, compassionate and simply AWESOME!! . They never rush you out no matter how busy they are. They take the time to answer all your questions no matter how repetitive or silly it may be. They never give up no matter how difficult a case may be. If they don't readily have the answer, they seek out someone who might be able to help. There are no appointments and it's a first come first serve basis. They will always get on the phone when you call to check on a hospitalized pet or have a question. I highly recommend them to anyone who wants exceptional care for their pets!!!

I've been taking my cats to Crawford for over twenty years. Since I had one cat with hyperthyroidism (who lived to 15), and currently have a diabetic cat and a cat with neurological issues caused by a spinal cord injury, I've spent much time at Crawford. I also have cat-owning friends who go to different vets who have paid fortunes in bills for poorly diagnosed cat illnesses. I had one cat whom I took to an emergency room at a 24-hour hospital because he was running a high temperature. I was forced to agree to paying for an EKG to get the cat examined and treated. He had an anal gland infection and the vet suggested removal of the glands. When I took him to Crawford, Dr. Allen suggest a food change and the cat died at 18 with no subsequent problems and his glands intact. Dr. Josh saved me a lot of money when he suggested that I buy L-lysine for my cat at a health food store instead of ordering a flavored product online. What I like about Crawford is that they will listen to what I tell them about my cat, observe the cat, and try to treat the illness in the most minimally invasive way as possible. I 've had three cats put to sleep at an advanced age, and they did their best to be supportive during these experiences. I boarded my diabetic cat there for 10 days when I went on vacation. When I returned, he had received a sugar turn-up, lots of attention from the staff, and looked great. When I took my cat with neurological issues back for a check-up, the front desk staff immediately remembered him from the week he spent there as a kitten and were complimentary on how well he had turned out on his combination food and medical treatment. I don't have to make an appointment since they have drop-in times seven days a week, I'm not forced to pay for unnecessary treatments, and I have never seen either the front or the exam rooms less than clean. The three doctors will consult together on serious pet problems, and most tests are done in-house so the results come in quickly. I would definitely recommend Crawford Animal Hospital to any pet-lover.