After having used Hilton Animal Hospital for a good 15 years on and off, I have to finally stop using them. I was ready to stop using them 3 years ago when my 16 year old cat was close to the end and I called them on a Sunday morning to ask to bring her in because she seemed in pain. The girl who answered told me that they were closing soon, but she would squeeze me in the next day. Once asked what I should do for my cat since she was in pain, her answer was that she was sorry but she could get me in the next day around noon. My friend called the next morning and complained about just an uncaring attitude to Dr. Strom's daughter who proceeded to apologize and said to bring my cat right in. 3 or 4 months later I even went back and adopted 3 cats from them. Today (3/20/14) however, Hilton showed me an uncaring side once again and it's for the final time. I called this afternoon at about 4:30pm saying that the stray cat that I have been feeding for about 6-7 years has been sick and staying in my garage for about 2 weeks. However today she seemed to be in pain and dragging her back leg. I feared she was at the end and didn't want her to suffer, could I bring her in. The girl who answered asked for my name, looked me up and than told me that they couldn't take her today. I asked what I should do for her since she seemed to be in pain, I didn't want her to continue suffering. The girl said to hold on she would speak to the doctor. She returned and told me that the doctor said to call the Town of Hempstead and they would take her away. I was taken aback by such a cold, unfeeling response. I even told the girl that that seemed so cold, to just have her taken away for them to dispose of her like a piece of garbage. I then told her thanks for her time I would call another vet. Her response was OK. Well I did call another vet. They told me to come right in, examined the cat and were caring and gentle as they had to put her to sleep. I wouldn't want the same callousness applied to me for a third time if one of my currant cats was to get sick. Time to find a new vet. Very disappointed with Hilton Animal Hospital as Dr. Strom and the other doctors there always seemed to be concerned animal lovers. I guess only steady patients deserve concern - occasional patients and strays don't deserve the same concern. Anna Bono

36 hutcherson pl lynbook ny eu

We have been bringing our two kitties to Hilton for a couple of years. OTHER hospitals seemed dirty, understaffed, and chaotic. Hilton is clean and well staffed with courteous professionals. When boarding our cats, we often hear how much the staff liked to play with them. I like to know our little furry friends are not lonely when we're out of town :)