In mid July our beloved little min pin, Chloe passed in her sleep at 13 1/2 years old. We took her to LIVS Plainview. We were treated with such kindness and concern. The staff was so kind to my husband and I. They even gave us a clay paw print of Chloe's, with written instructions on how to bake it. We so cherish that paw print. I highly recommend LIVS Plainview. The facility is clean and beautiful and has a great staff!! Thank You for the kindness you showed to us at a very difficult time!!!

Yesterday, I took my keeshond for an appointment with Dr. Panich. Not only did my dog not receive the standard of care, but he did not receive any care at all : 1. She did not examine him or take any tests, even though I requested this (and I was charged $240.00); 2. My dog was to be taken off of paxil, although on the phone she said she would check how to do this and know by the date of my appointment – on my appointment, she told me this was not her field and to just stop it – when I told her this medication could cause bad results to my dog’s health to just stop it, she said “it is not the same in dogs as in people and if he got sick it would just be very drowsy, queasy, not wanting to eat” (Yet she earlier told me she knew nothing about this – on the phone she indicated she would consult with another dr which she never did). She also said he could be sick a couple of days – I asked if I should bring him in if he gets sick and she said “no, why pay $300 to bring him in”. 3. She was unprofessional, condescending and abrupt. She would not let me discuss my dog’s problems at all; 4. She diagnosed a steroid (which my dog has had bad reactions to in the past and is listed on the web as having possible serious side effects -- I also checked with other vetinerary providers on this) without checking the medical records sent over, without consulting with me, without examining the dog or taking any tests at all. 5. I was given 3 different versions of how the steroid should be administered. 6. When I asked her about my dogs very dry and peeling nose – she said it was all right – minor (his nose is cracked and has pieces flaking off) 7. I called the office and told them and asked for a refund – they said to me “why did you pay the bill” (someone named Lexi). In summary, I was charged for a service I never received ($240.00) – my dog was prescribed medicine which could have been harmful to his health and well being as well as being advised to “just stop the paxil”, she was indecisive about how to administer the prescription and she put down a fictious dr’s name as a referral who I have never heard of (what happened to honesty?) This does not seem to be consistent with what a vet should be – she seemed to have to concern at all about my dog’s health, comfort well being and I would like, not only, my money back but to get her educated on how to care for animals well being. She obviously does not care.

I bought my dog there and they gave him a MRI. I am seeking help from a Holistic Vet that does house calls so perhaps I could get my poor, suffering 8 year old Shih Tzu some relief. The Vet is requesting a copy of his MRI results and This hospital charges $52 for a copy on a CD. After spending over $3,000 + dollars, this is how they treat their patients. Nickel and dime you to death.

Pros- Open ALL the time. , Vets will return your calls at all hours if your pet has been seen there, very friendly staff who will sit with you and talk you through your experience (Dina and Karen thank you so much for your help, I don't know how I would have made it through this week without you!) Cons- Sometimes a little confusing following up with a different vet... it felt like the doctors may have conflicting opinions, the cost was very high but the convenience and quality and level of service mostly justifies this, Overall I would definitely use this vet when I am in a bind after hours but would rather stick with my local vet for less expensive , routine things.